Medical Transport Billing Specialist I

Medical Transport Billing Specialist I

Reports To: Patient Financial Services Supervisor
Department: Revenue Cycle Management
Position Classification: Non-Exempt/Hourly

Job Summary: This role executes daily revenue cycle tasks and processes air medical transport claims to ensure timely reimbursement and account resolution. The Air Medical Billing Specialist manages RMA selected billing software, handles inbound/outbound patient communication, and collects copays and balances in compliance with company standards.

Core Responsibilities:

• Operations & Workflow: Process daily air ambulance claims, manage revenue cycle workflows, and process patient balances to maintain steady claim throughput.
• Customer Communication: Manage inbound and outbound phone calls, professionally explaining balances due, coverage details, and payment options to patients.
• Claims & Collections: Review flight and transport documentation, secure required coverage details, submit clean claims, and collect patient copays and outstanding balances.
• Technology & Platform Use: Utilize billing platforms to accurately log account activity, track claim status, and resolve balance inquiries.
• Compliance & Quality: Adhere to national EMS compliance guidelines, HIPAA rules, and company standards to ensure high-quality, accurate billing.

Qualifications & Details:

• Education & Experience: High school diploma or equivalent required. Medical billing or EMS billing experience is highly desired but not required.