Invoicing Specialist

Wylander, a recruiting company specializing in the restoration industry, is hiring a Senior Xactimate Invoicing Specialist for a full-service disaster restoration company, located in Bolingbrook, IL.

Benefits:

• Pay- $30.00-$35.00/ hr (DOE)
• Eligible for Bonus
• Eligible for 401K
• PTO
• Eligible for overtime

The Senior Xactimate Invoicing Specialist is responsible for preparing, reviewing, and managing accurate Xactimate invoices and supplements for residential and commercial restoration projects. This role supports water mitigation, sewage losses, demolition, crime scene cleanup, structural cleaning, and other restoration services by ensuring invoices are complete, well-documented, and compliant with insurance carrier guidelines and IICRC standards. Working closely with Project Managers, Mitigation Technicians, Insurance Adjusters, Third-Party Administrators (TPAs), and the Accounting team, the Senior Xactimate Invoicing Specialist defends invoiced amounts, negotiates supplements, and helps maximize appropriate insurance reimbursement while maintaining exceptional accuracy, compliance, and attention to detail. Additional duties may be assigned as business needs require.

Responsibilities:

• Prepare, review, and finalize accurate Xactimate invoices, supplements, and final billing packages for residential and commercial restoration projects, including water mitigation, sewage losses, demolition, crime scene cleanup, structural cleaning, and other restoration services, ensuring compliance with IICRC standards, insurance carrier guidelines, and company policies.
• Review and compile field documentation—including scopes of work, photo documentation, moisture maps, psychrometric readings, drying logs, equipment logs, and technician notes—to create complete, well-supported invoices that accurately capture completed work and maximize appropriate insurance reimbursement.
• Submit invoices, supplements, and supporting documentation through insurance carrier and third-party administrator (TPA) platforms, including XactAnalysis, Alacrity, Code Blue, Contractor Connection, and other carrier portals, ensuring timely processing and compliance with carrier requirements.
• Defend invoiced amounts by communicating with insurance adjusters, desk reviewers, and TPA auditors, resolving billing discrepancies, negotiating supplements, and preparing evidence-based rebuttals supported by IICRC standards, Xactimate best practices, and claim documentation.
• Monitor the billing lifecycle by tracking invoice status, supplements, approvals, unpaid claims, and outstanding balances to improve turnaround times, optimize cash flow, and support accounts receivable and collections efforts.
• Collaborate with Project Managers, Mitigation Technicians, Reconstruction Teams, and Accounting to ensure documentation is complete, invoices accurately reflect completed work, and billing is submitted promptly and accurately.
• Maintain organized electronic claim files, identify opportunities to improve invoicing processes, reduce carrier objections, and provide guidance to field teams on documentation requirements that support successful insurance billing and timely claim payment.
• Stay current on Xactimate pricing updates, insurance carrier requirements, IICRC standards, and restoration industry best practices while mentoring junior invoicing specialists, maintaining confidentiality, and performing other duties as assigned.

Requirements:

• Experience: Minimum of 10 Xactimate managing the insurance supplement/dispute process specifically within the property restoration industry
• Required Certifications:

  o Active IICRC WRT (Water Damage Restoration Technician) and ASD (Applied Structural Drying Technician) certifications are strictly required.

  o Xactimate Level 2 Certification (at a minimum) is required; Level 3 is highly preferred.

• Data-Driven Mastery: Deep understanding of how to interpret and leverage psychometric readings, moisture maps, and drying logs to mathematically and scientifically justify mitigation equipment and timelines under IICRC guidelines.
• TPA Savvy: Proven track record of navigating TPA audit frameworks and successfully overturning unjustified invoice reductions.
• Communication Skills: Exceptional written and verbal communication skills; ability to maintain a professional, firm, and diplomatic demeanor when handling adversarial negotiations with adjusters.

  Keywords: construction, restoration, xactimate

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