Accounts Receivable 

SH Management - Property Management Company | Full-Time

We are seeking a detail-oriented, confident, and persistent Accounts Receivable & Collections Specialist to join our property management team. This position will be dedicated to one of our larger properties and will focus primarily on collecting past-due resident balances and maintaining accurate resident ledgers.

The ideal candidate must be comfortable speaking with residents by phone and directly addressing delinquent balances. This person will make collection calls, communicate with residents regarding amounts owed, negotiate and establish payment arrangements when appropriate, and consistently follow up to ensure commitments are met.

In addition to collections, this role will be responsible for reviewing and cleaning up resident ledgers to ensure account balances are accurate and properly documented.

Key Responsibilities

• Take ownership of the accounts receivable and collection efforts for the assigned property.
• Make outbound calls to residents with past-due balances and communicate professionally and confidently regarding amounts owed.
• Contact residents by phone, email, and other approved methods to pursue payment of delinquent balances.
• Work with residents to establish reasonable payment plans when appropriate and monitor those arrangements through completion.
• Follow up consistently on broken or missed payment arrangements.
• Clearly explain account balances, charges, payments, and outstanding amounts to residents.
• Maintain professional, respectful, and firm communication when handling difficult collection conversations.
• Review resident ledgers to verify that balances are accurate and identify discrepancies or errors.
• Clean up and reconcile resident ledgers, including reviewing charges, payments, credits, fees, and adjustments.
• Research and resolve discrepancies, incorrect postings, unapplied payments, duplicate charges, and other ledger issues.
• Document all collection calls, resident communications, payment arrangements, and follow-up activity accurately.
• Work closely with the property management and accounting teams to resolve resident account questions and discrepancies.
• Review aging reports and prioritize collection efforts based on delinquency status.
• Assist with preparing accounts for further collection action in accordance with company policies and applicable laws.
• Maintain confidentiality when handling resident financial information.
• Perform other accounting and administrative duties related to the assigned property as needed.

What We're Looking For

• Previous experience in accounts receivable, collections, property management accounting, bookkeeping, or a related field.
• Must be comfortable making collection calls and directly asking residents for payment of delinquent balances.
• Confident communicating with people by phone, including individuals who may be upset, frustrated, or unable to pay immediately.
• Strong ability to remain professional, calm, and respectful while being firm about outstanding balances.
• Experience setting up and monitoring payment arrangements is a plus.
• Strong attention to detail and the ability to identify discrepancies in financial records.
• Comfortable reviewing detailed ledgers and working with large volumes of account information.
• Strong organizational, follow-up, and problem-solving skills.
• Ability to work independently and take ownership of collection activity for the assigned property.
• Proficiency with Microsoft Excel and accounting or property management software; property management software experience is a plus.