About the Opportunity:

Shutterstock is seeking a detail-oriented Accounts Receivable Analyst to support B2B collections, customer portal and dispute management, and finance operations for non-standard customer agreements.

This role manages an assigned portfolio of customer receivables while supporting the financial administration of complex agreements, including customer setup, manual billing and billing schedules, monthly usage reporting, and overage and breakage calculations.

The AR Analyst will partner closely with Sales, Customer Success, Billing Operations, and General Accounting to resolve collection and billing issues, manage contractual exceptions, and ensure accurate and timely financial processing. Success in this role means driving timely cash collection, resolving billing and portal issues efficiently, and ensuring non-standard customer agreements are administered accurately. The ideal candidate combines collections discipline, financial accuracy, analytical thinking, and strong cross-functional partnership.

Note - This is a temporary, 6 months fixed-term assignment.

The day to day: 

B2B Collections & Accounts Receivable

• Manage an assigned portfolio of B2B accounts, proactively driving cash collections and resolution of past-due balances.

• Research and resolve invoice disputes, account discrepancies, and other issues delaying payment.

• Maintain accurate collection notes, follow-up activities, and account documentation.

• Partner with Sales, Customer Success, Billing, and Finance teams to resolve outstanding receivables and escalated customer issues.

• Support AR reporting and analysis, including aging, delinquency trends, DSO, collections performance, and other KPIs.

Customer Portal, PO & Dispute Management

• Manage invoice submission and issue resolution across customer procurement and AP portals.

• Resolve portal rejections, invoice disputes, missing or incorrect POs, and other exceptions impacting payment.

• Partner with Sales and Customer Success to resolve PO and customer-specific billing requirements.

• Coordinate invoice corrections and supporting documentation with Billing Operations.

• Monitor outstanding portal and dispute issues through resolution and identify recurring issues or process improvement opportunities.

Non-Standard Agreements & Finance Operations

• Manage financial operations for non-standard and complex customer agreements.

• Coordinate customer and agreement setup within internal systems and maintain supporting trackers and documentation.

• Maintain billing schedules and prepare or coordinate manual billing based on contractual requirements.

• Prepare monthly usage reporting and reconcile activity to customer agreement terms.

• Calculate overages, breakage, minimum commitments, and other usage-based billing or revenue components.

• Research and resolve calculation discrepancies, contractual exceptions, and data issues.

• Partner with General Accounting monthly to review calculations, adjustments, exceptions, and revenue impacts.

• Maintain appropriate supporting documentation and audit trails for non-standard agreement activity.

Reporting, Controls & Compliance

• Prepare Credit & Collections reporting, KPIs, reconciliations, and audit schedules as needed.

• Support month-end, quarter-end, and year-end activities related to accounts receivable and non-standard agreements.

• Participate in audit activities and execute applicable SOX controls.

• Support ad hoc Finance projects and process improvement initiatives.

What you’ll bring to the role:

• Minimum 3 years of experience in Accounts Receivable, B2B Collections, Billing, Finance Operations, or a related function.

• Working knowledge of the order-to-cash process, including billing, collections, disputes, and purchase orders.

• Experience working with customer procurement/AP portals preferred.

• Experience working with Salesforce and/or Tesorio preferred. 

• Strong analytical and reconciliation skills with exceptional attention to detail.

• Ability to interpret customer agreements and translate terms into billing schedules and financial calculations.

• Strong verbal and written communication skills with the ability to work effectively with customers and cross-functional partners.

• Experience with ERP, billing, AR, or financial reporting systems.

• Intermediate Excel skills, including PivotTables and lookup functions such as XLOOKUP/VLOOKUP.

• Strong organizational skills with the ability to manage recurring monthly processes and time-sensitive customer issues.

• Bachelor's degree in Finance, Accounting, Business Administration, or a related field preferred, or equivalent relevant experience.

Why Shutterstock:

• You have a direct impact on the success of the company. Your team’s work matters and is essential to the evolution of our core business!

• Executive leadership cares personally. They prioritize growth and planning your career path with your goals and passions in mind.

• Flexibility to work between home and office with everything you need to be successful in both

Shutterstock connects diverse artists and creative professionals around the globe with the agencies, brands and people who need their work and services. It’s a place where creators come to be inspired and discover new ways to produce their best work.

Shutterstock enables its employees to drive culture and tap into the world around them to develop the toolbox and solutions that help others share their world views. At Shutterstock, your ideas will be welcomed, your uniqueness will be celebrated, and you will be  supported in presenting your view of the world as you  experience it. We’re champions of resiliency; quickly learning from our shortcomings in our pursuit of continuous growth.

Diverse teams are critical to our success. We encourage people from different backgrounds to apply and we commit to creating and maintaining a culture where employees know they belong and have equal opportunities to succeed.

Shutterstock Values

We are one team collectively focused on creating an unrivaled experience for our Customers and Contributors. Our Values represent the mindset of the employee who will thrive at Shutterstock.  If you are passionate about what you do, and want to become part of a cutting-edge technology company building industry leading products, please apply.

Shutterstock is an Equal Opportunity Employer. Suitably qualified and eligible candidates are encouraged to apply  regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

Shutterstock ensures that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.  Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence, accommodation_request@shutterstock.com.