Accounts Receivable Analyst

Mercury GSE is the leading provider of rental, leasing and full-service management of ground support equipment (GSE) serving the broader aviation industry. At Mercury GSE, we help our customers save time and money by providing the newest and best GSE equipment, flexible rental/leasing/buying options, and 24/7 customer support. Our vision is to be the most trusted GSE provider, redefining customer expectations of what full-service GSE rentals and leasing should be.

With our best-in-class GSE fleet, we support the largest domestic and international passenger airlines, cargo airlines, maintenance repair and overhaul (MRO) companies, ground handling companies as well as the US Government and Department of Defense.

Our culture thrives on a cohesive and collaborative team mindset, with our values deeply rooted in communication, creating a customer-focused experience, commitment to quality and positivity. We are a unified team that is continuously discovering the best ways to serve our customers.

JOB SUMMARY

The Accounts Receivable Analyst is responsible for managing Mercury GSE's complete revenue realization process, ensuring that work performed is converted into accurate invoices and collected as quickly and efficiently as possible. This position owns the Order-to-Cash cycle from verification of completed work through final customer payment.

 ESSENTIAL DUTIES AND RESPONSIBILITIES

Order-to-Cash Management

• Verify completed work is ready for billing.
• Ensure all required documentation, purchase orders, pricing, approvals, and supporting information have been received.
• Monitor and reduce unbilled revenue by proactively identifying completed work awaiting invoicing.
• Prepare and issue accurate customer invoices in accordance with customer contracts and billing requirements.
• Apply customer payments accurately and reconcile customer accounts.
• Investigate and resolve billing disputes, deductions, credits, short pays, and invoice discrepancies.
• Conduct professional collection activities while maintaining positive customer relationships.
• Report Order-to-Cash performance metrics and recommend process improvements.

Order Completion & Billing Readiness

• Review completed work orders, rental agreements, service documentation, parts transactions, transportation charges, and damage billings for billing readiness.
• Validate customer pricing, purchase orders, contract terms, and required documentation.
• Coordinate with Operations to resolve missing information delaying invoicing.

Unbilled Revenue Management

• Maintain accountability for all completed work that has not yet been invoiced.
• Monitor daily and weekly unbilled revenue reports.
• Research and resolve barriers preventing invoice generation.
• Partner with Operations and Sales to accelerate billing.
• Escalate aging unbilled work requiring management attention.
• Maintain reporting showing unbilled revenue by customer, location, aging, and business segment.

Customer Billing

• Prepare accurate invoices for equipment rentals, service labor, parts sales, transportation, damage repairs, and miscellaneous billable services.
• Submit invoices through customer portals or other customer-required methods.
• Ensure invoices comply with contractual billing requirements.

Cash Application & Account Reconciliation

• Apply customer payments accurately.
• Reconcile customer accounts.
• Research unapplied cash.
• Resolve payment discrepancies.
• Prepare customer statements and account reconciliations.

Collections & Dispute Resolution

• Manage customer aging.
• Conduct collection activities.
• Resolve invoice disputes.
• Research customer deductions.
• Recommend accounts requiring escalation.

Reporting & Business Analytics

• Prepare weekly and monthly Order-to-Cash dashboards.
• Monitor billing cycle time.
• Track Days Sales Outstanding (DSO).
• Analyze Order-to-Cash performance trends.
• Report unbilled revenue aging.
• Recommend process improvements that improve cash conversion.

Supervisory Responsibilities

This position has no supervisory responsibilities

Education and/or Experience

• Bachelor's degree in Accounting, Finance, Business Administration, or equivalent preferred.
• At least three years of experience in billing, accounts receivable, or Order-to-Cash.
• ERP system experience, NetSuite experience highly preferred.
• Advanced Microsoft Excel skills.
• Strong analytical, organizational, and communication (oral and written) skills.

To perform the job successfully, an individual should demonstrate the following competencies:

• Results Oriented - Consistently drives work from completion to cash with a strong sense of urgency. 
• Business Acumen - Understands how operational decisions affect revenue recognition, cash flow, and customer relationships. 
• Analytical Thinking - Uses data to identify trends, prioritize work, and recommend improvements that reduce billing delays and improve collections.
• Continuous Improvement - Looks beyond daily transactions to streamline processes, improve efficiency, and enhance cash conversion.

PHYSICAL DEMANDS, WORK ENVIRONMENT, HEALTH, AND SAFETY

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 

• While performing the duties of this job, the employee is regularly required to stand, walk, sit and talk or hear. 
• The employee is occasionally required to stand, walk; bend, lift, carry, and/or move up to 20 pounds.  
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. 

Mercury GSE is an equal opportunity employer and is committed to providing a workplace free from discrimination, harassment, and retaliation. Employment decisions are based on legitimate business needs, job requirements, qualifications, and performance.

Mercury GSE prohibits discrimination or harassment based on race, color, religion, creed, sex, gender, gender identity, gender expression, sexual orientation, reproductive health decision-making, pregnancy, childbirth, breastfeeding, or related medical conditions, national origin, ancestry, citizenship status, age, physical or mental disability, medical condition, genetic information, marital status, military or veteran status, protected leave status, or any other characteristic protected by applicable federal, state, or local law.

Mercury GSE is committed to providing reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs and practices, consistent with applicable law.

Mercury GSE encourages qualified applicants of all backgrounds and experiences to apply.