Accounting Specialist

Key Responsibilities

• Manage and maintain assigned customer accounts and accounts receivable balances.
• Monitor outstanding invoices and follow up with customers regarding past-due balances.
• Make collection calls, send correspondence, and communicate professionally with customers regarding account balances and payment arrangements.
• Process and accurately record customer payments.
• Research and resolve account discrepancies, payment issues, and billing questions.
• Maintain accurate and up-to-date customer account information.
• Work closely with internal departments to resolve billing and payment issues.
• Review account activity and identify outstanding or delinquent accounts requiring follow-up.
• Document collection activity and customer communications.
• Assist with account reconciliations and other accounting-related tasks as needed.
• Utilize Microsoft Excel and other systems to track, organize, and report financial information.
• Maintain confidentiality and accuracy when handling financial and customer information.
• Provide excellent customer service while maintaining appropriate collection standards.
• Perform other duties and special projects as assigned.

Skills, Knowledge and Expertise

• 2+ years of experience in Accounts Receivable, Collections, Accounting, Bookkeeping, or a similar financial support role preferred.
• Experience with customer collections, payment processing, or accounts receivable.
• Proficiency with Microsoft Office, particularly Microsoft Excel.
• Strong attention to detail and organizational skills.
• Excellent written and verbal communication skills.
• Comfortable working with multiple systems and learning new technology.
• Strong problem-solving skills with the ability to follow up consistently and see issues through to resolution.
• Ability to prioritize multiple responsibilities and meet deadlines in a fast-paced environment.
• Customer-focused mindset with the ability to build and maintain positive working relationships.
• Ability to work independently while also collaborating effectively with a team.
• Professional, dependable, and highly organized approach to daily responsibilities.

Benefits

• 401(k) with match
• Dental insurance
• Health insurance
• Vision insurance
• Paid time off
• Referral program