Billing Specialist

Job Title: Billing Specialist

Job Type: FT

Location:  Charlotte, NC- Hybrid (3+ days in office) 

Job Summary

We are passionate about our clients having a great experience and this also applies to our team and our future team members. Building a remarkable team is a top-level company priority. The Billing Specialist works closely with the Accounting team and the Controller. This position establishes all new clients within the accounting software and performs all annual and monthly billing for products and services. The Billing Specialist reports to the Sr. Billing Specialist.

What You’ll Do

• Responsible for monthly administrative billing functions – encompassing all fees for all products and services offered.
• Responsible for setting up and maintaining customer accounts within internal billing system.
• Responsible for invoice corrections and updates, once approved from the Accounts Receivable Team Lead.
• Assist with cash receipts application.
• Assists with collection activities.
• Responsible for fielding questions from client, broker and internal related to administrative invoices.
• Assists with any special client communications.
• Provides exceptional customer service to clients.
• Perform other duties as assigned.
• Maintain quality work that exemplifies and promotes our company’s core values.

Who You Are

• A graduate with a high school diploma or its equivalent. 
• One year of experience in a clerical or administrative role where customer service was critical. Two years of accounting experience is preferred.
• Excellent organization and time management skills.
• Ability to multi-task in a fast-paced environment.
• Ability to handle confidential information.
• Ability to work collaboratively and successfully as a strong team member.
• Proficiency in written and oral communication.
• Proficiency with Microsoft Office Suite, including Outlook, Word, Excel, and Access.
• Strong analytical and problem-solving skills.
• An individual that understands the value of providing a high level of customer service.

Work Environment

FloresHR’s standard work hours are Monday through Friday, 8:30 a.m. to 5 p.m. ET with an hour lunch. Roles may be approved for other schedules by managers. This role operates in a professional hybrid environment based out of our Charlotte office (off West Morehead) (3+ days in office). This role is mostly sedentary and consists of prolonged periods sitting at a desk and working on a computer. This role also utilizes other tools such as a phone, copy machine, and printer. Common programs often used are Outlook, Word, and Excel. This position frequently communicates with FloresHR team members and candidates and must be able to exchange accurate information clearly in these situations.

How We Support Our Team

At FloresHR, we invest in our people, our community and our technology and strive to provide work life balance, paired with professional growth for each of our employees. We provide an innovative benefit solution for our clients but that does not apply just to our clients. They extend to our team too!

• Competitive Benefits – FloresHR offers competitive medical, dental, and vision benefits for employees and their families. We also provide company funded HSA’s, Pre- and Post-tax 401k’s with a company match up to 5%, and other great benefits such as Life Insurance, Accident Insurance, Pet insurance, and more!
• Work Life Balance – We want all our team members to have time to focus on themselves and their families. We offer a Monday - Friday schedule, a generous vacation policy and a Life Balance Reimbursement Plan to support this.
• Community Involvement – We love to give back to our community, and we recognize that our team does too! We have a volunteer program in place to support our team members as they help the organizations’ they are passionate about.

Our Core Values & Diversity Focus

Our vision is to be the most admired benefits partner, and our core values and beliefs are:

• We believe in always doing the right thing.
• We believe that a remarkable service experience is possible.
• We believe in trusting one another as an operating philosophy.
• We believe that high performance teams deliver extraordinary results.
• We believe in building benefits technology that converts the complex to easy.
• We seek to empower, empathize, and respect our team members and our world.

FloresHR is proud to be an Equal Employment Opportunity employer. We do not discriminate based on race, color, creed, ancestry, national origin, citizenship, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, religion, age, disability, genetic information, service in the military, or any other characteristic protected by applicable federal, state, or local laws and ordinances. We are committed to diversity and are committed to creating an inclusive environment for all employees. This is not intended to be an all-inclusive list of job related responsibilities and requirements.