Accounts Receivable Specialist

Department:

 Accounting

Reports To:

 Controller

Hours:

 Monday – Friday 8:15am – 5:00pm

The Accounts Receivable Specialist is responsible for collecting payment on customer accounts and keeping customer balances accurate and current for Boston International. This position makes regular collection calls to customers, resolves chargebacks, credits, and deductions, and processes customer payments. The role works closely with the Controller and customers to ensure accurate and timely financial processing.

Key Responsibilities:

Make daily collection calls to customers with past-due balances to request payment and obtain payment information or payment status.

Monitor accounts receivable aging and follow up on outstanding customer balances in a timely manner.

Manage key account collections and work directly with customers to resolve chargebacks, credits, deductions, and payment discrepancies.

Process customer payments and apply them accurately and on time.

Research and resolve discrepancies related to customer accounts, payments, credits, and invoices.

Provide invoices, account statements, and supporting documentation to customers as requested.

Maintain positive and professional relationships with customers.

Document all collection calls, emails, and payment commitments in customer account records.

Submit uncollectible accounts for collection when necessary and maintain detailed documentation of collection activity.

Assist with month-end accounting activities and reconciliation of AR accounts as needed.

Keep the Controller informed of account status, payment issues, and accounts at risk.

Assist with special accounting projects, reporting, and other office responsibilities as needed.

Requirements:

High school diploma or equivalent required; associate degree in Accounting, Finance, Business, or a related field preferred.

1–3 years of accounts receivable, collections, or related accounting experience preferred.

Comfortable making outbound collection calls and handling difficult payment conversations professionally.

Knowledge of accounts receivable, collections, and payment processing.

Proficiency with Microsoft Excel, Word, and accounting software platforms.

Strong organizational skills with the ability to manage multiple priorities and deadlines.

Excellent problem-solving skills and attention to detail.

Ability to maintain strict confidentiality of customer, company, and financial information.

Strong written and verbal communication skills.

Ability to maintain professional working relationships with coworkers and customers.