Accounts Receivable/Medical Billing Specialist

Job Summary:

The Accounts Receivable/Medical Billing Specialist is responsible for managing patient-facing billing inquiries, resolving accounts receivable, and driving collections performance through high-volume inbound and outbound phone interactions. This role serves as a subject matter expert in patient billing and acts as a key resource to the Revenue Cycle Manager for resolving complex AR issues, reducing aged receivables, and improving cash flow.

The ideal candidate is highly skilled in communicating with patients, comfortable with collections activities, and experienced in navigating billing systems, payer requirements, and patient financial discussions with professionalism and empathy.

This role is eligible for remote work after a period of on-site training determined by proficiency in the role. The training will be onsite at our Vadnais Heights location and the hours for this role are 9am CST -5:30pm CST.

Duties/Responsibilities

Patient Communication & Collections

· Handle a high volume of inbound calls from patients regarding billing inquiries, account balances, insurance processing, and payment options.

· Conduct outbound calls to patients to resolve outstanding balances, secure payments, and establish payment arrangements.

· Educate patients on billing statements, insurance coverage, and financial responsibility in a clear and compassionate manner.

· Negotiate and set up payment plans in accordance with company policies while maintaining positive patient relationships.

· Monitor payment arrangements and follow up promptly on missed or delinquent payments.

Accounts Receivable Management

· Perform timely and accurate follow-up on patient balances to ensure resolution and maximize collections.

· Work assigned AR queues, including aged accounts, complex balances, and special projects.

· Review account activity to identify discrepancies and take appropriate action to resolve outstanding balances.

Performance & Compliance

· Meet or exceed productivity, quality, and collections targets.

· Maintain accuracy in documentation of account activity, patient communications, and payment arrangements.

· Uphold HIPAA and patient confidentiality standards at all times.

Required Skills & Abilities

· Strong experience in high-volume patient collections and phone-based account resolution.

· Excellent customer service and negotiation skills, with the ability to handle sensitive financial conversations.

· Proficiency in accounts receivable processes and patient billing workflows.

· Working knowledge of CPT, ICD coding, and payer guidelines.

· Ability to interpret EOBs and billing statements.

· Strong problem-solving, critical thinking, and organizational skills.

· Ability to manage multiple priorities in a fast-paced, metric-driven environment.

· Proficiency with billing systems, EMRs, and Microsoft Office applications.

· Excellent written and verbal communication skills.

· Ability to exercise independent judgment while maintaining attention to detail.

Education and Experience

· Minimum of 3+ years of experience in medical billing, accounts receivable, or patient collections.

· Prior experience in patient-facing billing call center or high-volume phone environment strongly preferred.

· Equivalent combination of education and experience will be considered.

Physical Requirements:

· Prolonged periods of sitting at a desk and working on a computer.

· Must be able to lift up to 15 pounds at times.

The Remedy Mental Health offers a comprehensive benefits package and provides eligible employees with an opportunity to enroll in various benefit programs, subject to applicable waiting periods. This includes the following:

· Paid Time Off

· Holiday Pay

· Medical Insurance

· Health Savings Account

· Dental Insurance

· Vision Insurance

· 401(k) with Employer Match

· Life Insurance and AD&D

· Short-Term Disability

EEO Statement:

The Remedy Mental Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected status.

Disclaimer:

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Duties may change based on business needs.

Work Authorization Requirement:
All candidates must be legally authorized to work in the United States. The company does not currently sponsor employment visas.