Account Billing Specialist

Who We Are:

MetLife Legal Plans is the leading consumer legal service in the United States. Whether you are making a will after starting a family, negotiating the contract on your dream home, or just want the peace of mind of having our network of 18,000+ attorneys on your side, we make it easy and affordable to get quality legal help.

We are trusted by nearly 5 million families and more than 200 Fortune 500 companies who provide our service as an employee benefit.

It’s an exciting time to join our team. We are growing quickly and have a bold vision for our future as we evolve our company to dream bigger, move faster, and use creativity and technology to build products people love.

MLP's Success Principles:

• We change and innovate for sustained performance 
• We collaborate and empower each other to succeed
• We deliver for our customers

A Day in the Life of an Account Billing Specialist at MetLife Legal Plans (Job Summary):

• Posts daily payments received via ACH, wire, or check deposit to sponsor accounts into our database system.
• Prepares checks received for banking deposit.
• Makes bank deposits at various times throughout the month from checks received.
• Processes sponsor payment files. 
• Updates and maintains various reports and spreadsheets regarding received payments.
• Uploads various banking reports into our database to update sponsor account payment detail.
• Runs accounts receivable aging reports monthly to distribute to our account managers for sponsor payment reviews.
• Works with Account Managers and Account Reconciliation Specialist to resolve any sponsor account balance discrepancies.
• Reassigns account balances according to the Account Managers or Account Reconciliation Specialist review of aging reports and discrepancy resolutions.
• Processes accounts receivable adjustments based on updates to sponsor enrollment numbers and rate changes.
• Provides backup assistance for the Operations department mail processing and check scanning for incoming checks received.
• Other duties as assigned.

Minimum Qualifications (Knowledge, skills, and abilities required):

• Bachelor degree from an accredited university or equivalent work experience (internal candidates only)
• 2 years Accounts Receivable experience
• Ability to multitask and work with a sense of urgency while maintaining attention to detail.
• Ability to meet assigned deadlines.
• Detail-oriented and well-organized, with the ability to effectively manage a high-volume workload.
• Self-motivated with the ability to take initiative and work independently as well as with a team.
• Ability to communicate effectively and professionally with our legal plan members and internally with other company associates.

What Will Make You Special (Preferred knowledge, skills, and abilities):

• Previous experience in accounting or business processes 
• Knowledge of industry or business
• Strong attention to detail and excellent organizational skills
• Ability to work within a team environment and communicate professionally.
• Proficiency with Outlook and Microsoft Office products including Excel and Microsoft Word 

Characteristics of our Enrollment & Payment Specialist (Competencies):

• Problem solving/analytical skills.
• Time management skills
• Detail-oriented
• Deadline awareness
• Communication proficiency
• Ability to thrive in a teamwork environment.

No travel required for this role.

Note: This job description in no way states or implies that these are the only duties to be performed by the associate in this position. Associates will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent will possess the skills, aptitude, and ability to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at-will” relationship.