Senior Operations and Compliance Manager

Title:                              Senior Operations and Compliance Manager                          

Department:                  Administration

Reports to:                    Chief Executive Officer

FLSA Status:                 Full-time, Exempt

Welcome to Veterans Village of San Diego (VVSD), where passion meets purpose and dedication fuels change. If you're driven by a desire to make a difference in the lives of those who have served our country, then you've come to the right place.

At VVSD, we believe in our motto: Leave No One Behind. It's not just a saying; it's a commitment that permeates everything we do. Since 1981, we've been tirelessly working to support and uplift veterans from all walks of life. Our goal is clear: to change lives, one veteran at a time.

But we don't do it alone. We're looking for individuals who share our passion, individuals who are ready to roll up their sleeves and make an impact. Working at VVSD is not just a job; it's an opportunity to be part of something bigger than yourself.

With five locations spread across San Diego County, VVSD is the leading program in the nation dedicated to serving homeless military veterans. Each year, we provide vital services to over 3,000 veterans, helping them regain stability and find their footing once again.

But it's not all work and no play at VVSD. We believe in fostering a supportive and inclusive work environment where collaboration thrives, and laughter is never in short supply. Joining our team means becoming part of a tight-knit community that celebrates victories big and small.

So, if you're ready to embark on a journey where every day brings new challenges and opportunities for growth, then VVSD is the place for you. Come be a part of something extraordinary. Come be a part of VVSD.

The Senior Operations and Compliance Manager is responsible for managing agency operations and ensuring program and fiscal compliance to support all VVSD programs and services.

The Senior Operations and Compliance Manager ensures organizational integrity by managing daily operations, overseeing compliance across all local, state, and federal regulations, and ensuring financial and programmatic accountability. This leadership role bridges compliance, finance, and operational strategy to support all VVSD programs and services.

Essential Duties and Responsibilities:

Compliance & Integrity

• Maintain agency-wide compliance with all laws and regulations, including HUD, SDHC, and other funders.
• Oversee document storage systems, train staff on documentation policies, and maintain integrity of shared drives.
• Conduct audits of client files and program data.

Program & Fiscal Oversight

• Monitor and enforce programmatic and financial compliance across all grants.
• Collaborate with Finance to create, track, and reconcile program budgets.
• Approve all program site expenses and ensure proper internal controls over financial transactions.
• Ensure procurement compliance and financial reporting accuracy.

Strategic Planning & Development

• Lead feasibility assessments for new funding and expansion opportunities.
• Design and implement operational and service updates in collaboration with executive leadership.
• Coordinate cross-functional teams for reports and evaluations.

Grants & Reporting

• Oversee grant applications, renewals, modifications, and reporting in partnership with Development and Finance.
• Ensure grant billings align with contractual terms and funder guidelines.
• Maintain agency licenses, permits, CARF requirements, and insurance documentation.

Facilities, IT & Property Oversight

• Coordinate facility compliance with health and safety standards.
• Liaise with landlords and property management on leases.
• Oversee IT functions and agency inventory.

Leadership & Supervision

• Supervise compliance and support staff.
• Develop internal policies and procedures.
• Prepare executive reports and respond to CEO-directed assignments.

Qualifications:

Education:

• Bachelor’s degree required (Non-Profit Management, Public Administration, Accounting, Finance, or related field).
• Master’s degree preferred.

Experience:

• Minimum 4 years of operations management, preferably in a non-profit setting.
• At least 2 years in a supervisory or leadership role.
• Experience in grants management and financial compliance is essential.

Knowledge & Skills:

• Strong understanding of fund accounting and budget processes.
• Ability to balance mission-driven social services with operational efficiency.
• Proficient in data integrity and compliance oversight.
• Excellent written and verbal communication skills.
• Strong interpersonal skills; ability to work across diverse groups and departments.
• Skilled in conflict resolution and team leadership.

Ideal Candidate Profile:

A strategic, detail-oriented leader who thrives in complex regulatory environments. They are capable of overseeing diverse functions from fiscal audits to facilities compliance and can unite programmatic goals with financial stewardship. Strong interpersonal and cross-departmental collaboration skills are critical.

Physical Requirements:

• Ability to bend and lift light objects.
• Ability to sit for extended periods of time while viewing a computer monitor.
• Dexterity of hands and fingers to operate a computer keyboard
• Capable of hearing and speaking to exchange information.
• Seeing to read reports and data
• Ability to speak English.
• Must be able to work in a noisy, busy environment.

Job Benefits

VVSD offers competitive pay and benefits, including 12 paid holidays a year, paid vacation and paid sick leave, pension, health insurance, dental and vision plans.