ibis London Heathrow Airport

Contract Type: Fixed-Term (12 Months) / Full-Time
Salary: £15.80 per hour
Start date: December 2026

Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment. Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet. Hospitality is a work of heart, Join us and become a Heartist®.

About the Role

Reporting to the Reservation & Accounts Receivable Manager, this role supports the hotel's reservations function, with a strong focus on leisure groups, while assisting with accounts receivable and credit control activities. This role requires excellent organisational skills, attention to detail, and the ability to build strong relationships with guests, tour operators, and travel partners.

Key Responsibilities

• Coordinate all hotel reservations, with a particular focus on leisure groups.
• Coordinate group bookings from enquiry through to arrival.
• Build and maintain relationships with tour operators and travel partners.
• Ensure reservations are processed accurately and efficiently.
• Assist with invoicing, accounts receivable, and credit control processes.
• Follow up on outstanding payments and assist in resolving billing queries.
• Prepare reservations and accounts receivable reports.
• Work closely with Front Office and other hotel departments as required.

What We're Looking For

• Previous experience in a Reception, Reservations, or similar hotel role.
• Good organisational and communication skills.
• Excellent attention to detail and accuracy.
• Basic knowledge of accounts receivable and credit control processes is desirable.
• Proficiency in Microsoft Office and hotel reservation systems.
• Ability to prioritise tasks and meet deadlines.
• A positive attitude and ability to work effectively as part of a team.

As part of our team, you will enjoy:

• Heartist Card offering up to 30% discount at Accor hotels worldwide
• Free Bonus Breaks vouchers for complimentary stays within the UK
• Complimentary meals while on duty and a provided uniform
• 28 days' holiday, including bank holidays, increasing with service by up to an additional 5 days
• Friends & Family discounted rates
• Eye test vouchers
• Learning and development programmes through our Academies
• Cycle to Work scheme
• Access to the Vivup employee benefits programme, including GP services, high street discounts, and much more
• Workplace pension scheme
• A wide range of additional employee benefits, wellbeing initiatives, and career development opportunities

One more thing…

By working at the ibis London Heathrow Airport you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.