Procurement Center of Excellence - AI & Automation Lead

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

CVS Health is building a world-class analytics organization within the Procurement Center of Excellence (CoE), and we are looking for a Senior Manager, AI & Automation to lead one of its most critical functions. The procurement department has a strong pipeline of automation and AI initiatives and a genuine appetite to change how it operates, and this role is responsible for making that happen.

The scope of this role spans the full automation landscape — from AI agents, prompt engineering, and skill development in Copilot Studio, to process automation and RPA where those approaches better fit the problem. Day to day, that means assessing what a business problem requires, selecting the right solution, and owning the work to scope, prototype, and deliver it. When solutions require IT development, this role acts as the technical SME through deployment and owns training the department on how to use what is built. Strong candidates will be technically hands-on, fluent across the range of automation tools and approaches available, and motivated by applying the right technology to create real, measurable impact for the business.

**This is a hybrid position based in our Woonsocket or Hartford hub **

Primary Responsibilities

1.  AI Solution Design & Delivery

• Scope and prototype AI solutions for procurement use cases, selecting the appropriate approach across prompt engineering, retrieval-augmented generation, agent frameworks, and tool-enabled workflows.
• Build and deploy AI skills, prompts, and agents using Copilot Studio and other relevant platforms, delivering solutions that are reliable, well-documented, and usable by non-technical procurement staff.
• For solutions requiring IT development, define technical requirements, act as the AI SME through the development lifecycle, and validate the delivered solution against the intended use case before go-live.

2.  Prompt Engineering & Model Expertise

• Develop, test, and refine prompts and prompt architectures for procurement use cases, applying structured techniques to maximize model reliability and output quality.
• Stay current on frontier model capabilities across leading providers and apply that knowledge to make well-reasoned decisions about model selection and solution architecture.
• Identify where solutions require guardrails, structured output formatting, or human-in-the-loop validation, and implement those controls as part of the design.

3.  Solution Assessment & Automation

• Evaluate incoming requests from procurement stakeholders to determine the right class of solution — distinguishing between use cases that genuinely require AI and those better addressed through process automation, RPA, or structured workflow logic.
• For use cases identified as RPA or process automation problems, gather requirements, and either build a solution in collaboration with CoE teams or partner with IT to scope and deliver the appropriate automation.
• Work with CoE leadership and procurement stakeholders to assess the feasibility, complexity, and business impact of proposed initiatives, and sequence work to deliver near-term value while building toward longer-term capability.
• Own training and enablement of the procurement department as solutions go live, helping non-technical users understand what they have, how it works, and how to use it effectively.

Required Qualifications

• 7 years of overall relevant work experience
• 5 or more years of experience in a technical or business facing role with hands-on involvement in AI or machine learning solution development.
• Demonstrated experience with prompt engineering, including structured prompting, chain-of-thought reasoning, and output formatting for production use cases.
• Hands-on experience gathering requirements, building, and deploying AI agents.
• Experience with Copilot Studio or a comparable platform for AI skill and agent development
• Ability to communicate complex AI concepts clearly to non-technical stakeholders and translate business problems into well-scoped technical solutions.

Preferred Qualifications

• Experience with retrieval-augmented generation (RAG) architectures and vector search
• Familiarity with Model Context Protocol (MCP) or comparable approaches to integrating AI models with external data sources
• Proficiency in Python for AI prototyping, automation, and solution development
• Experience with Google Cloud Platform
• Experience integrating AI solutions with enterprise systems such as SAP Ariba, ServiceNow, or Microsoft 365
• Familiarity with AI evaluation frameworks and approaches to monitoring model output quality in production
• Background in procurement, supply chain, or a similarly process-rich enterprise domain is a plus but not required

Education

Bachelor's degree in Computer Science, Information Systems, Engineering, Finance, Accounting, or a related technical field

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.  This position also includes an award target in the company’s equity award program. 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

Additional details about available benefits are provided during the application process and on Benefits Moments.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.