Consumer Compliance Manager

About the Role

Crypto.com is looking for a Compliance Manager to lead and strengthen our U.S. consumer compliance program and exchange operations. This is a high-ownership, hands-on role built for someone who thrives in fast-moving environments and brings deep experience in consumer protection laws, Regulation E, and UDAAP compliance. While supporting broader regulatory initiatives and BSA/AML program alignment, your primary focus will be designing, auditing, and executing consumer compliance controls across our product offerings (including credit, prepaid, and digital asset transactions).

Responsibilities

• Own and maintain the U.S. Consumer Compliance framework, serving as the subject matter expert on Reg E (EFTs, error resolution, unauthorized transfers, chargebacks, notice disclosures) and UDAAP risk mitigation across all products.
• Conduct ongoing compliance reviews of consumer-facing flows, terms of service, disclosures, promotional materials, and product features to identify and prevent potential UDAAP issues.
• Oversee and enhance Reg E error resolution timelines, root-cause analysis for consumer complaints, and chargeback compliance mechanisms.
• Lead preparations for consumer compliance examinations and audits; manage project plans, scoping, timelines, and deliverables for regulatory remediation efforts.
• Own, update, and operationalize consumer compliance policies, ensuring alignment with evolving federal (CFPB, FTC, OCC/FDIC standards) and state regulations.
• Partner with product, operations, legal, and customer support teams to integrate consumer protection controls into product rollouts and customer communication (RFI) workflows.
• Provide secondary support for broader compliance program initiatives, including BSA/AML policy alignment, executive committee reporting, and ad hoc regulatory submissions.

• Perform ad hoc special projects as required

Requirements

• 3+ years of compliance experience in a financial services, fintech, or banking environment
• Demonstrated subject matter expertise in Reg E (electronic fund transfers, error resolution procedures, prepaid card rules, and credit card compliance) and UDAAP risk frameworks.
• Direct experience managing consumer complaint trends, conducting UDAAP risk assessments, and refining consumer-facing operational processes.
• Proven track record supporting regulatory examinations, internal audits, and executing formal regulatory remediation plans.
• Working knowledge of broader financial regulatory frameworks, including BSA/AML and state-level consumer protection statutes.
• Experience collaborating with product, customer operations, and engineering teams to implement regulatory requirements into workflows.
• Comfort operating with autonomy in a fast-paced environment where procedures may need to be built from scratch.
• Familiarity with banking regulators and examination processes is a plus