Accounts Receivable Representative

The Accounts Receivable Representative is responsible for managing an assigned portfolio of customer accounts to ensure invoices are paid accurately and on time.

This position serves as the primary contact for customers regarding outstanding balances, invoices, statements, payment commitments, and account balance inquiries.

The role focuses on proactive collections through professional email and telephone communication while delivering exceptional customer service and partnering with Sales, Brokerage, Operations, and Accounting to resolve issues that delay payment.

Responsibilities:

• Manage an assigned portfolio of customer accounts and assume ownership of collection activities.
• Review customer aging reports daily and prioritize collection efforts.
• Contact customers by email and telephone to request payment on outstanding invoices.
• Send invoices, statements, proofs of delivery, and supporting documentation upon request.
• Obtain, document, and monitor payment commitments, following up on promised payment dates.
• Maintain detailed notes of all customer communications in the company's systems.
• Investigate invoice disputes and coordinate with Brokerage, Operations, Sales, and Accounting to resolve issues promptly.
• Monitor customer payment trends and identify accounts requiring additional attention.
• Notify the AR Manager of significant collection concerns, high-risk accounts, or customers approaching credit limits.
• Follow company credit hold procedures and assist with communication regarding account holds when required.
• Maintain accurate customer records and update contact information.
• Provide courteous, professional customer service while protecting the company's financial interests.
• Assist with month-end collection efforts and other AR-related duties as assigned.

Qualifications:

• Excellent written and verbal English communication skills.
• Professional telephone etiquette and strong customer service skills.
• Highly organized with exceptional attention to detail.
• Comfortable making outbound collection calls.
• Proficient with Microsoft Outlook, Excel, Word, PDF software, and web-based applications.
• Ability to learn ERP/accounting systems.
• Accounts receivable, collections, or customer service experience preferred.
• Freight forwarding, customs brokerage, logistics, or transportation experience is a plus.

Success in the Role

• Maintains consistent daily collection activity.
• Builds positive customer dialogue and relationships while improving cash collections.
• Accurately documents all customer interactions.
• Works collaboratively across departments to resolve payment issues.
• Takes ownership of assigned accounts and follows through until resolution.

Location: Queens NY
Salary: $80K