Accounts Receivable Coordinator

About Us

The Freeman Company is a global leader in events, on a mission to redefine live for a new era. With a data-driven approach and the industry’s largest network of experts, The Freeman Company's insights shape exhibitions, exhibits, and events that drive audiences to action. The integrated full-service solutions leverage a 99-year legacy in event management as well as new technologies to deliver moments that matter.

Summary

The Accounts Receivable (AR) Coordinator supports the Corporate Financial Services team by performing cash applications, credit documentation support, account maintenance, including audit narratives to support adjustments and refunds. This role requires strong attention to detail, accuracy, and effective communication to ensure financial transactions are processed timely and customer accounts remain in good standing. The AR Coordinator works closely with internal teams and customers to resolve discrepancies and support AR workflows.

Essential Duties & Responsibilities

Accounts Receivable Support

• Resolving unapplied cash and ensuring accurate customer account balances.
• Investigate and resolve account discrepancies, credit balances,  short‑pays.
• Prepare and update AR reports as requested by management.
• Assist with month‑end closing activities related to AR, including reconciliations and reporting.

• Maintain accurate audit narratives to support adjustments, refunds, write‑offs, and reconciliations.
• Complete AR reports with audited accuracy, ensuring data completeness, correctness, and traceability.

Customer & Internal Support

• Respond to internal and external customer inquiries professionally and promptly.
• Work collaboratively with Sales, Operations, and Finance teams to resolve account issues and accurately maintain customer records.
• Support escalated reconciliation request by gathering documentation and assisting in communication with internal teams, or management, as needed.

Process & Compliance

• Maintain confidentiality and protect sensitive financial information.

• Follow internal control and audit procedures rigorously to ensure compliance with GAAP and corporate financial policies.
• Maintain organized, accessible audit documentation for all AR activity, including customer communications, supporting files, and transactional evidence.
•  Identify trends or repeat discrepancies that may indicate process gaps and proactively recommend improvements.

Education & Experience

• Associate degree in accounting, finance, or related field preferred; equivalent 5+experience considered.
• 3 years of full cycle accounts receivable and customer service excellence experience in a professional environment. Billing or Specialized billing experience is a PLUS.
• Strong audit skills and working knowledge of GAAP principles preferred.
• Experience using ERP systems such as SAP, NetSuite, Oracle, or JD Edwards.
• Proficiency in Microsoft Excel and Word; basic experience with PowerPoint and Adobe Acrobat is beneficial.
• Strong analytical and problem‑solving skills.
• Ability to communicate complex information in a clear and professional manner.

What We Offer

The Freeman Company provides benefits that aim to empower our people and their families to thrive mentally, physically, and financially.  These are a handful of the types of programs and benefits our full-time people may be eligible for.  There may be some variances in specific benefits across regions.

• Medical, Dental, Vision Insurance
• Tuition Reimbursement
• Paid Parental Leave
• Life, Accident and Disability
• Retirement with Company Match
• Paid Time Off

Diversity Commitment

At The Freeman Company, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status and other characteristic protected by federal, state or local laws.

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