Accounts Receivable/Collections Coordinator

This is a permanent, full-time entry-level role with strong growth potential for the right candidate. The position is primarily focused on accounts receivable and collections, tracking and maintaining certificates of insurance, and assisting with month-end and year-end closing activities.

We are looking for someone who is highly trainable, detail-oriented, collaborative, and comfortable spending a significant amount of time communicating with clients by phone and email regarding outstanding invoices.

The successful candidate will be a strong team player with excellent customer service skills, sound judgment, and the ability to be persistent while remaining tactful and professional. This role works closely with Project Managers, Accounting, C-Suite level Officers and other internal teams across Normandeau’s various locations.

Responsibilities

• Performing accounts receivable and collections activities, including following up with clients regarding outstanding invoices.
• Contacting clients by phone and email to obtain payment status, resolve questions, and secure payment commitments.
• Maintaining accurate documentation of collection activity, client communications, and payment follow-up.
• Building positive working relationships with clients while representing the company in a professional and courteous manner.
• Assisting with month-end and year-end closing and billing activities including the review of draft invoices.
• Tracking, maintaining, and managing Certificates of Insurance for clients and vendors/subcontractors.
• Completing monthly project closeout activities in Deltek Vantagepoint.
• Assisting with corporate reporting and other financial or administrative reporting duties.
• Maintaining records and documentation in accordance with standard practices.
• Collaborating closely with Project Managers, Accounting, and leadership.
• Supporting process improvement efforts as the role grows, including reviewing the current AR collections process and making recommendations for improvement.
• Taking on increased financial reporting and project administration responsibilities over time.
• Other duties as assigned.

Requirements and Skills

Required

• High School Diploma or GED required;
• Proficiency with Microsoft Office Suite, including Outlook, Word, and Excel.
• Customer service focused with excellent verbal and written communication skills.
• An excellent team player who is able to work independently while staying closely connected with the team through clear communication.
• Strong organizational skills, attention to detail, good judgment, and problem-solving ability.
• Highly developed interpersonal skills, with the ability to collaborate with a diverse group sensitively, thoughtfully, and respectfully.
• Ability to work independently and as part of a team.
• Teachable, curious, and willing to learn.
• Tactful, professional, and able to build rapport with clients and internal stakeholders.
• Dogged, persistent, and comfortable following up regularly with clients.

Preferred

• Associate degree in accounting, finance, business, or a related field.
• Prior accounts receivable, collections, billing, accounting, administrative, or customer service experience.
• Experience with Deltek Vantagepoint or a similar ERP system.
• Experience in a professional services environment.

Salary

$18.00 - $22.00 per hour

Benefits

• Medical with HRA, Dental, and Vision
• Flexible Spending Account
• Employer-paid Short Term Disability, Long Term Disability, and Life Insurance
• Optional additional life insurance
• 401(k) with employer match
• ESOP program
• 2 personal days per year
• 11 paid holidays per year
• 1 volunteer day per year
• Accrued vacation and sick time
• Hybrid schedule (4 days in office, 1 day remote)
• Flex Scheduling
• Employee Assistance Program