Credit and Collections Analyst II

Join Rheem Northeast Distribution, proudly part of Rheem, a global leader in Heating, Ventilation and Air Conditioning (HVAC) innovation!

With over 100 years of trusted service, Rheem Northeast Distribution has built a strong network across New Jersey, Connecticut and the New York City and Philadelphia metropolitan areas, delivering top-quality HVAC products, exceptional service, and industry-leading training to residential contractors and the multifamily industry.

At Rheem Northeast Distribution, we continue to operate with a small-company feel but with the resources and benefits of a large company - creating opportunities for growth and success for both our team and our customers. As part of the Rheem family, we’re stronger than ever and committed to:

• Listening to Understand
• Contributing Respectfully
• Thinking Creatively
• Acting with Responsibility

We are seeking a detail-oriented and customer- focused Credit and Collections Analyst II with excellent communication skills and the ability to work independently and part of a team.  The ideal candidate must be able to work in a high-volume environment, have excellent customer service and communication skills, be detailed oriented and able to meet deadlines.

This position will serve Rheem Northeast Distribution, located in Islandia, NY. 

• Contact customers to collect outstanding payments via phone and email.

• Handle a significant volume of Phone and email volume

• Maintain accurate records of all collection activities and update customer accounts accordingly.

• Negotiate payment arrangements and settlements with customers.

• Monitor and follow up on overdue accounts to ensure timely payment.

• Release orders based on established credit and payment guidelines. 

• Reconcile customer accounts and research payment discrepancies.

• Collaborate with the accounting and sales teams to resolve billing discrepancies.

• Prepare and present regular updates on collection aging activity and account statuses.

• Ensure compliance with company policies and legal regulations regarding collections.

• Meet collection goals and KPI’s while maintaining positive customer relationships.

• Place weekly office supply orders

• Other duties as assigned.

• Bachelors Degree in accounting or business-related field 

• 3+ years’ Accounts Receivable and/or collections experience required

• Strong communication, negotiation, and critical thinking skills.

• Proficient with Microsoft office products such as Word, Excel, and Outlook

• Demonstrate solid organizational skills with excellent attention to detail.

• Ability to effectively communicate verbally and in writing with customers and employees across the company.

• Excellent time management skills with the ability to multi-task, prioritize, and meet deadlines.

• Must be able to use independent judgment to respond appropriately to customer needs.

• Ability to represent the company in a professional manner

• Experience with Epicor Profit 21 a plus.

The pay scale for this position $56,100 - $96,768.  Please note all pay ranges are broadly stated and any final offer is dependent on factors such as location, direct experience, market guidance and internal equity, among other qualifying criteria.