Accounts Receivable Collection Specialist

Are you a fiscal professional with knowledge/experience in debt collection? 

Do you have experience with data entry and using data analysis to resolve discrepancies? 

Come join DGS as the Accounts Receivable Collections Specialist!

Title: Accounts Receivable Collection Specialist - CR583

State Role Title: Admin & Office Specialist III

Hiring Range: $45,000 - $56,925

Pay Band: 3

Agency: Department of General Services 

Location: Richmond, VA 

Agency Website: www.dgs.virginia.gov 

Recruitment Type: General Public – G

The DGS Fiscal Office is seeking a fiscal professional to serve as the Accounts Receivable Collections Specialist. As part of the Accounts Receivable (A/R) team, the A/R Collections Specialist will ensure DGS customers are billed, customer accounts are updated, and receivables are accounted for accurately, in a timely fashion, and in compliance with established policy, state and federal regulations, and reporting requirements. They will provide outstanding, proactive customer service to both internal and external customers.

Job duties include, but are not limited to: 

• Perform collection efforts as prescribed in the Commonwealth Accounting Policies & Procedures (CAPP) Manual, including sending collection letters and statements, calling customers with past due balances, and documenting results in PeopleSoft or internal tracking spreadsheets.
• Generate and maintain monthly and quarterly aging reports and as requested by agency business units, management or customer.
• Analyze outstanding balances and credits and identify problem areas, especially those of non-payment status.
• Provide backup support to the A/R Fiscal Technician, including entering billing batches  related to Newborn and Drinking Water programs for release as needed each week.
• Assist management with accurately reconciling A/R general ledger accounts in the ACCRL business unit and ensuring ACCRL cash account has a zero balance at the end of each month.
• Maintains PeopleSoft A/R Customer Data Base and FedSurp cross reference information.

This position will be located in Richmond, Virginia and is eligible for a hybrid telework schedule telework up to 2 days/week after 6 months of satisfactory performance and completion of an approved telework agreement.

We’ve got great benefits! 

DGS offers excellent health benefits at affordable pricing, pre-tax spending accounts, paid life insurance, paid Short- and Long-Term Disability benefits, paid holidays, vacation, and other leave benefits, wellness programs, and a state retirement plan with options for tax-deferred retirement savings including employer matching. Additionally, supplemental bus passes, ride share, or parking are available and DGS is a qualifying employer for the Public Service Loan Forgiveness Program.  

Minimum Qualifications

• Considerable knowledge of Accounts Receivable.
• Knowledge of Generally Accepted Accounting Principles (GAAP), debt collection, and relevant financial policies.
• Experience with data entry and analysis to resolve discrepancies.
• Experience with record maintenance and other administrative office procedures.
• Significant skill in analyzing, interpreting, and applying financial regulations, policies, and procedures.
• Experience using an automated financial system, spreadsheets, and word processors.
• Demonstrated ability to communicate effectively orally and in writing, including the ability to respond to questions, disseminate or explain information, and make recommendations in a courteous manner.
• Demonstrated ability to multiple work assignments within established timeframes.
• Demonstrated ability to perform basic mathematical calculations accurately and with attention to detail.

Sponsorship will not be provided for this position now or in the future. Confirmation of eligibility to work will be required at time of hire. 

The selected candidate must also pass a criminal background check. 

Additional Considerations 

• Knowledge of Commonwealth regulations related to debt collection.
• Experience with Accounts Receivable processing, including billing/invoicing, various collection methods, reconciliation, and/or applying payment adjustments for overpayments, misapplied payments, and billing/invoicing errors.
• Experience with Aging Reports and other Accounts Receivable reporting.
• Experience with General Ledger accounting or Accounts Payable.
• Experience advising and assisting government agencies.
• Experience using PeopleSoft or Cardinal Financials.
• Experience utilizing Microsoft Word, Excel, and Outlook.

Special Instructions 

The online state application must contain all required information and fully respond to questions to be considered for this job opportunity. Please be sure that all of your relevant qualifications and considerations are specifically addressed in your submitted application. 

Online applications should be submitted via jobs.virginia.gov. 

Fax, e-mail, or mail applications will not be accepted. For assistance or computer access, please visit your local Virginia Employment Office or contact our office jobs@dgs.virginia.gov or 804-786-3910.  

You will be provided with confirmation of receipt when your application has been successfully submitted. Applications will continue to be accepted until a suitable pool of candidates is received, but this position may be closed at any time after Monday, August 3, 2026. Please refer to the “Your Application” page in your account to check the status of your application for this position. Applicants in need of accommodation during the application and/or interview process may contact DGS at 804-786-3910 for assistance. 

Sponsorship will not be provided for this position now or in the future. Confirmation of eligibility to work will be required at time of hire. DGS will record information from each new employee’s Form I-9 (Employment Eligibility Verification) into the Federal E-Verify system to confirm identity and work authorization. 

The selected candidate must pass a criminal background check.

The Virginia Department of General Services is an equal opportunity employer and a proud Virginia Values Veterans (V3) Certified employer. Individuals from minoritized groups, individuals with disabilities, veterans, and individuals with AmeriCorps, Peace Corps, and other national service experience are encouraged to apply.  

From July 1, 2026, through January 21, 2029, applicants who were terminated from a position of employment with the federal government on or after January 1, 2025 due to a reduction in the federal budget or initiatives put in place by the federal Department of Government Efficiency may be eligible for HB494 Federal Employee Priority Consideration. Applicants seeking HB494 Federal Employee Priority Consideration must identify themselves within the state application process and provide supporting documentation, including a Standard Form 50 (SF-50), verifying their eligibility. 

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019. 

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process. 

Contact Information  

Name: DGS Human Resources  

Phone: 804-786-3910  

Email: jobs@dgs.virginia.gov