Accounts Receivable & Collections Specialist

Job Description

Accounts Receivable & Collections Specialist

Setting/Hours: 100% In-Office | 8-5
Join trak group in partnering with a growing client in Milford, Ohio that’s expanding its Shared Services team. 

Position Summary

We are seeking an Accounts Receivable & Collections Specialist to manage customer accounts, apply cash receipts, resolve deductions, and support collection efforts to improve cash flow and reduce outstanding balances. This role requires strong analytical skills, business acumen, and excellent customer communication to effectively manage account portfolios and maintain positive client relationships.

Key Responsibilities

• Manage an assigned portfolio of customer accounts and monitor aging balances.

• Perform collections activities through phone calls and email while maintaining positive customer relationships.

• Apply daily cash receipts accurately and resolve payment discrepancies.

• Research and reconcile customer deductions, short payments, and unapplied cash.

• Investigate and resolve billing and payment issues in collaboration with internal departments.

• Maintain accurate account records and collection notes.

• Monitor delinquent accounts and follow up to ensure timely payment.

• Analyze account activity and identify trends impacting collections performance.

• Utilize Microsoft Excel to track account status, analyze data, and prepare reports.

• Communicate professionally with customers to negotiate payment resolutions and resolve account issues.

• Support month-end Accounts Receivable activities and reporting as needed.

Qualifications

• Previous Accounts Receivable experience required, including cash applications and deductions.

• Experience managing customer account portfolios and collections.

• Strong understanding of AR processes and business operations.

• Proficiency with Microsoft Excel.

• Excellent verbal and written communication skills, with confidence speaking with customers by phone.

• Strong analytical, problem-solving, and reconciliation skills.

• Ability to prioritize multiple accounts and meet deadlines in a fast-paced environment.

• High attention to detail and strong organizational skills.

Ideal Candidate Profile

• Customer-focused accounting professional with strong collections and relationship-building skills.

• Confident communicator who can effectively resolve payment issues while maintaining positive customer relationships.

• Analytical thinker with solid business acumen and a proactive approach to problem-solving.

• Organized, detail-oriented professional who thrives in a fast-paced Accounts Receivable environment.

• Self-motivated team player committed to improving cash flow and delivering exceptional customer service.

If you're ready to take the next step in your career and want to make an impact, partner with trak group to explore this opportunity.