Credit & Collections Analyst

Summary

The Credit & Collections Analyst is responsible for the collection of customer invoices and reconciliation of customer concerns. This position involves a high level of attention to detail to ensure accuracy.

The Ideal Fit (Core Competency)

• Time Management

• Development and Continual Learning

• Problem Solving

• Accountability and Dependability

• Research and Analysis

• Decision Making and Judgment

• Excellent communication skills

What You�ll Do � The Role (Responsibilities)

Credit applications, performing credit references and evaluations, running credit reports and discussing with the National Credit & Collections Manager any accounts with questionable credit scores.

• Set up of all customer accounts in the computer system with tax status and credit levels.

• Monitor all account credit limits and aging of receivables, communicate to the necessary parties when an account is over its limit.

• Perform collection procedures on all invoices over 30 days old. Identify problem accounts - make prompt decisions for collection. i.e. Collections, Construction Liens, Law suits.

• Monitor volume of credit checks used online with credit reporting agency to maximize value, minimize costs.

• Identify and facilitate the resolution of all customer disputes on a timely basis, working with internal department/branch stakeholders when necessary.

• Sending monthly customer statements

• Other duties and tasks as assigned.

What You Need (Requirement)

• 2-5 years� credit collections experience with strong negotiating and communication skills preferred.

• Certified Credit Professional (CCP) or working toward preferred.

• Excellent working knowledge of Microsoft Office and understanding of computerized accounting systems.

• Written and verbal fluency in English

• Strong problem-solving skills with good organizational, time management and prioritizing skills.

• In the case of a power outage or declared State of Emergency by any level of Government in Ontario, be available for work.

Working Conditions

• Travel may be required.

• Manual dexterity is required to use desktop computers and peripherals.

• Overtime as required.

• Lifting or moving up to 10lbs may be required.