Accounts Receivable Analyst

Job Description: SUMMARY The Accounts Receivable Anaylyst is responsible for accurate and timely cash application, collections management, billing adjustment and customer account maintenance. This role partners closely with Customer Service, Sales and Finance to ensure clean receivables, minimize bad debt exposure and support monthly accounting close activities. The position delivers consistent, high‑quality financial execution that enables the business to maintain strong cash flow and customer relationships. ESSENTIAL DUTIES AND RESPONSIBILITIES Cash Application & Billing (Daily Execution) Accurately apply customer payments (cash, checks, ACH, wire, credit card) to accounts within daily operational standards. This includes wires towards AR lockbox and accrual. Process invoices, credit memos, debit memos and adjustments. Maintain complete documentation for all transactions and account actions. Collections & Customer Account Management Manage the end‑to‑end collections process to recover past-due balances. Maintain weekly/monthly AR aging reports and proactively reduce overdue accounts and bad debt risk. Partner with Sales and Customer Service to resolve disputes, short‑pays, payment discrepancies and invoice issues. Manage customer credit holds and support customer communication around past due exposure. Credit, Compliance & Reconciliations Reconcile customer accounts, research variances and resolve unapplied cash or unidentified payments. Month End Close & Operational Support Support monthly closing activities including journal entries and balance sheet reconciliations. Prepare standardized reports and metrics to support Finance leadership and AR performance tracking. Assist with documentation, process optimization and continuous improvement initiatives. Cross ‑ Functional Partnership Work closely with Customer Service on order release, payment issues and account holds. Partner with Sales Account Managers on dispute resolution, credit reviews and customer escalations. Collaborate with Accounting, Finance and other internal teams as needed. Provide professional, prompt customer support via email and phone. Contribute to efficiency, accuracy and workflow improvements across AR operations. Support other projects and initiatives as assigned. QUALIFICATIONS Associate’s degree preferred; equivalent combination of training and relevant work experience will be considered. 3+ years of experience in Accounts Receivable or related accounting role. Experience with ERP systems and Business Intelligence tools preferred. Advanced Excel and MS Office applications. COMPETENCIES Strong communication skills (clear, professional, customer‑focused). High attention to detail, accuracy and follow‑through. Advanced Excel (Ability to create and maintain VLOOKUP/XLOOKUP, pivot tables). Ability to analyze account discrepancies, identify root causes and recommend solutions. Strong organizational skills; ability to manage high‑volume activity, multiple priorities and meet deadlines. Comfort working cross‑functionally with Sales, Customer Service, and Finance. Ability to identify process improvements and support standardization. Must be able to work independently and obtain results with minimal supervision. ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.