Spanish-Speaking Billing Specialist

Standard Hours: Monday - Friday, 9:00 am - 5:00 pm

Wage: $20/hr.

JEFFERSON CAPITAL IS GROWING! MULTIPLE POSITIONS OPEN!

ABOUT THE JOB

Jefferson Capital offers a culture where there are continuous learning and growth opportunities. Along with a positive and fast-paced environment with no weekends or holidays. Open to candidates that are looking for full-time work. If you are seeking a rewarding career where you can assist consumers with their automotive loans by assisting them in finding solutions that work for them as well as aligning with our company vision you are the person for this role. Jefferson Capital is seeking candidates that possess the following skills.

JOB SUMMARY & RESPONSIBILITIES

• Provides professional and outstanding Customer Service.
• Enjoys finding solutions that work by assisting Consumers with their financial obligations by accepting payments over the phone, offering payment plans or educating the consumer regarding their auto loans.
• Ability to answer billing questions regarding auto loan types of loans, monthly payments, and repayment plans.
• Process consumers surrenders or redemptions.
• Educate consumers regarding their Bankruptcy plans and what is outlined with the plans.
• Work with outside contractors regarding the repossession or redemption of consumers vehicles.
• Update and maintain consumer records.
• Ability to multitask in multiple systems such as email, phone calls and chat features.
• Communicate concise processes to consumers so they understand and are comfortable with the outcome.

REQUIREMENTS

• High school diploma or GED required, college degree preferred.
• Related work experience with vehicles or collections preferred.
• Extensive computer skills and knowledge with Microsoft Office; Outlook, Excel,
• Knowledge/experience with BFrame desired but not required.
• Good listening and communication skills, both written and verbal.
• Excellent organizational skills and able to multi-task.
• Detail oriented and able to meet deadlines
• Able to work independently and in a team environment.
• Able to handle disputes while being in compliance of regulations.
• Reliable and demonstrates ability to consistently work assigned schedule.
• Bilingual skills valued but not required.

BENEFITS

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible schedule
• Flexible spending accounts
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Tuition reimbursement
• Vision insurance
• Pet insurance
• Employee discount program.