Senior Revenue Recognition Manager

Job Description

Who We're Looking For

We're looking for a Senior Manager, Revenue Recognition to join our team in Austin, TX and own the operational core of our revenue close — from period open to final posting in Zuora Revenue (RevPro). This is a hands-on role built for someone with deep technical accounting roots and the operational discipline to run a clean, repeatable close every month.

If you've built your foundation in Big 4 audit, moved into an operational revenue role, and found yourself genuinely invested in getting the subledger right — this might be the right next step.

What you'll be doing

• Lead the end-to-end monthly open and close process in **Zuora Revenue (RevPro)**, ensuring accuracy, timeliness, and audit-readiness every cycle

• Oversee the integration and posting of revenue-related journal entries into the GL, ensuring proper classification and completeness

• Review and maintain key balance sheet reconciliations including deferred revenue, contract assets, and unbilled AR

• Provide ad-hoc technical accounting analysis and ASC 606 guidance on complex transactions, contract modifications, and escalations

• Serve as a senior mentor to the revenue accounting team — reviewing work, building skills, and maintaining a high standard of quality

• Continuously improve revenue close procedures, internal controls, and documentation to keep the team compliant and audit-ready

What you bring to the role

• You've owned a Zuora Revenue (RevPro) close end-to-end — including the moments when the period didn't want to close — and can speak to how you worked through it

• You can navigate complex ASC 606 scenarios and translate the technical accounting conclusion into something a non-accountant can actually understand

• You've untangled a deferred revenue, contract asset, or unbilled AR reconciliation that didn't tie, and you have a clear point of view on what good looks like

• You know what a close looks like when it's running well — and you've had to rebuild one that wasn't

• You can point to someone on a previous team who is better at their job because of you

• You're comfortable operating across finance, accounting, and operations without needing a defined lane

Basic Qualifications

• 7+ years of experience in revenue recognition or technical accounting, with a mix of Big 4 audit and operational industry experience

• CPA required

• Hands-on experience managing period close in **Zuora Revenue (RevPro)**

• Strong working knowledge of **ASC 606**

Preferred Qualifications

• SaaS industry experience

• Experience with **NetSuite** or a comparable ERP

• Prior experience managing or mentoring accounting staff

Where We Work

In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration — while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.