Senior Collections Analyst

What We Do:

STG Logistics ("STG") is a premier provider of managed and extended port-to-door outsourcing services. STG delivers holistic solutions to our customer's supply chain by integrating our best people, premium technology, a nationwide network of drayage, intermodal operations, CFS facilities, and warehouse fulfillment locations to provide exceptional logistics services.

Who We Are:

Our People Are The Difference. At STG, we're people-first and invested in our team members, ensuring they are the most highly trained, tech-savvy, and customer-centric individuals.

Summary:

The Senior Collections Analyst is responsible for providing expertise and high-quality service focused on collecting receivables with a sense of urgency and within agreed payment terms. Will strive to grow mutually beneficial connections with our stakeholders through leveraging skills, knowledge, and technology. This role will manage a customer accounts receivable portfolio of $15M+ through an effective collection process, adhering to controls and collaborating with internal and external stakeholders to ensure collection and/or dispute resolution is achieved in a timely manner. The Senior Collection Analyst will ensure that systems containing collection information are updated, including tagging disputes and adding comments, to facilitate accounts receivable reporting, account reconciliation, portfolio analysis, bad debt reserves recommendations, and collaboration across the organization. This role will also support mentoring and training new hires.

What You’ll Do:

• Build key and essential relationships and foster effective communication with customers, sales, operations, and leadership. 
• Maintain daily communication with customers via email and phone regarding payment status. 
• Be a trusted business partner to key stake holders and communicate any challenges that require collaboration. 
• Proactively conduct and interpret complex research, analyze trends to improve customer payment performance. 
• Complete ownership of customer portfolio with authority of aligning unique details required of each customer. 
• Research trends and identify opportunities for process improvement within assigned portfolio. 
• Work with customers within and outside the organization to resolve disputes. 
• Leverage collection software and Microsoft Excel (pivot tables, v-lookups) to meet goals. 
• Prepare credit memos, refund requests and write-offs for credit management approval. 
• Develop and track action plans to meet monthly individual and team goals. 
• Independently seek out and collaborate with cross functional teams to resolve collections issues stemming from disputes, whether on rate or service matters, and offer solutions to facilitate their resolution. 
• Maintain account/invoice-level notes. 
• Train and mentor new employees. 
• Ad-Hoc projects as needed. 

STG Logistics reserves the right to change duties, responsibilities, and activities at any time with or without notice. 

What You’ll Bring:  

• Bachelor's degree in business or accounting, or equivalent related work or military experience. 
• Minimum of 5 years of collections experience with at least 2 years in the logistics industry preferred. 
• Previous collection software experience (Oracle Fusion, Get Paid, etc.) 
• Experience with online banking, lockbox and customer payments. 
• The ability to identify opportunities to increase accuracy and optimize resources, as well as develop, recommend and implement solutions.  
• Prior exposure to management of large (high volume) AR accounts within a portfolio and improving/sustaining such an account for an extended period. 
• Development of individual analysis on various accounts to assist in management of larger customers with increasing accuracy and efficiency via software tools (i.e. Pivot Tables, V/H-Lookups in Excel) 
• Prior knowledge of interaction between Collections and other business segments in order to leverage insight and understanding of larger customers (working with Billing, Pricing, Sales, Customer Service). 

Compensation & Benefits Information: 

• Compensation Range: $56,000 - $79,937
• Bonus Eligible
• A list of STG benefits can be found here: Welcome - STG Benefits Program 2026

Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, geography, and other job-related reasons.

WORK ENVIRONMENT 

The work environment characteristics described here represent those an employee encounter while performing this job's essential functions. Reasonable accommodations may enable individuals with disabilities to perform essential functions. 

While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate. 

STG Logistics is an equal-opportunity employer. STG considers all qualified applicants and employees for hiring, placement, and advancement without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status. We invite you to join our diverse & growing team.