Revenue Operations Analyst

Job Description

Revenue Operations Analyst

Job Description

An industry-leading tech company!

At Zendesk, we build software that delivers the ultimate customer experience. Your favorite brands (like Airbnb, Uber, Slack, and OpenTable) use our products to engage you as a customer, and we lead the industry with beautifully simple software. And we’re constantly innovating - no really, we can’t wait to outdo ourselves in the near future!

What you’ll do:

Zendesk is seeking a detailed, organized, high energy Revenue Operations Analyst to join our Revenue Operations team. A successful candidate will be a self starter with a strategic leadership mindset, able to manage time and balance responsibilities in a dynamic, rapidly evolving environment. The main objective of this role will be to support our sales organization in our commerce to cash processes to ensure deals align with our corporate strategies, are compliant, and meet our business goals as well as process and streamline our professional services billings. 

Responsibilities​:

• Ensure all professional and managed services are billed timely and accurately by working close with the professional services team
• Assist in transitioning the professional & managed services billings process to AMER region for efficiency improvements and assist in streamlining the overall process once transitioned
• Advise sales reps through the deal flow process and review each Service Order to ensure it conforms to finance audit reviews and revenue recognition policies
• Enable best practices and prepare non-standard and/or strategic deals for management review
• Advise on nonstandard deal structures, pricing models, and commercial terms
• Enable sales new hires on systems navigation, engagement models and best practices
• Provide ticketing support for all Sales, Billing and Provisioning related issues from both internal and external customers
• Ensure the billing system and invoicing reflect correct information for each customer according to contract terms
• Drive proactive communication with internal business partners such as: Sales, Finance, Legal, Revenue Recognition, IT, and Sales management on any urgent orders or exceptions
• Ensure SOX compliance by assisting and preparing monthly/quarterly close items
• Support ad-hoc reporting and projects focusing on process improvement and automation

Requirements​:

• Bachelor’s degree in Business or Finance
• 2+ years of experience working with, supporting, and advising Sales and other cross-functional teams
• Flexibility with schedule due to end of month/quarter demands
• Strong communication and documentation skills
• Energetic, dedicated, and self-driven
• Ability to work independently within a team environment
• Experience with SaaS subscription billing model
• Understanding of T&M and milestone billing
• Familiarity with basic accounting concepts and principles
• Analytical skills and experience with contract management 
• Experience working with G-Suite Sheets, Docs, and Slides
• Experience with Salesforce (SFDC), Salesforce CPQ and Zuora a plus

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.