Payroll Specialist

About Us • Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing HR/HCM technology, managed services, and global BPO. We serve over 95,000 businesses and process over $135B in annual payroll. As a “One Employer Solution” headquartered in Chandler, Arizona, Vensure helps businesses streamline and grow operations. Learn more: www.vensure.com. Position Summary • Payroll Specialist — supports payroll processing for a growing client base and is responsible for all payroll-related processing activities. Essential Duties and Responsibilities • Provide day-to-day payroll processing support for scheduled and off-cycle payrolls. • Import or manually enter payroll changes (hours, employee updates, earnings, deductions, tax overrides, etc.). • Calculate payroll and confirm accurate entry of client-provided payroll data by generating control totals for import files and performing manual reviews. • Respond timely and accurately to client inquiries via email, case management, and phone. • Partner with Payroll Supervisors on special projects to support clients. • Manage and support an assigned book of business. Marginal Functions • Build, maintain, and promote relationships with team members and peers across disciplines to ensure coordinated communications and client service. • Attend webinars and training to stay current on best practices for the company and department. • Complete projects and other duties as assigned by supervisor. Knowledge, Skills, and Abilities • Effective time management, accurate recordkeeping, and adherence to schedules and compliance requirements. • Ability to multitask while maintaining a high level of accuracy and attention to detail. • Strong verbal and written communication skills and ability to collaborate across teams and interact professionally at all levels. • Intermediate to advanced proficiency in Microsoft Office (Excel formulas, pivot tables, data validation; Outlook email management and scheduling). • Analytical thinking to troubleshoot payroll issues, interpret data, and determine solutions confidently and quickly. • Good judgment when evaluating situations, identifying problems, and determining courses of action. • Proven ability to partner with HR, Finance, and Operations to resolve payroll issues and ensure compliant processing. Education & Experience • High school diploma or equivalent; relevant non-traditional degree programs, certifications, or training acceptable. • Minimum of one year’s experience in Customer Service. • At least one year of payroll experience preferred but not required. • Proficiency with Microsoft Office (Outlook, Microsoft Teams, Excel, Word, PowerPoint) and ability to learn other applications as needed. Physical Demands • Sedentary work: remains seated for extended periods at a desk or computer. • Manual dexterity: frequent use of hands and fingers for keyboard, mouse, printers, and office equipment. • Mobility: occasional movement around the office for meetings and collaboration. • Visual acuity: frequent reading of detailed numerical data and system interfaces on screens and printed materials. • Lifting & carrying: occasional lifting of office supplies (typically under 15 lbs). Mental Demands • Attention to detail when reviewing and entering payroll hours, deductions, earnings, and tax adjustments. • Problem-solving: interpret payroll data, identify discrepancies, calculate adjustments, and determine corrective actions. • Multitasking and task prioritization: manage multiple tasks and an assigned book of business to meet deadlines and urgent client needs. • Adaptability to changing client requirements, system updates, and unexpected payroll issues. • Confidentiality and discretion when handling sensitive employee and tax information. • Concentration for repetitive or detailed tasks such as data entry, auditing, or reconciliation. • Stress management when addressing client concerns under time pressure. Communication Demands • Interpersonal skills: build relationships and communicate effectively with employees, managers, clients, and vendors. • Cultural sensitivity: communicate respectfully with diverse audiences. • Conflict resolution: handle escalations and client frustrations with patience and solution focus. • Active listening: gather necessary information to resolve payroll discrepancies and requested changes. • Written communication: draft accurate, timely responses via email and case systems; document issues and resolutions clearly. • Verbal communication: interact with internal departments and clients by phone; explain payroll processes and provide guidance. Environmental Conditions • Work is in a professional, climate-controlled office with consistent lighting, temperature, and noise levels. • Role is computer-intensive, requiring extended sitting and use of monitors and standard office equipment. • Regular interaction with clients and internal teams via email, phone, and virtual platforms while handling confidential information in line with privacy and security standards. Disclaimer • This job description does not list all duties. Employees must follow job-related instructions and perform other duties requested by management. Management may add, revise, or delete information in this description. • Reasonable accommodation will be made to enable qualified individuals with disabilities to perform essential functions. • This document does not create an employment contract; employment remains at-will. Benefits • Health Insurance: medical, dental, and vision coverage. • Retirement Plan: 401(k) with company match. • Paid Time Off: PTO, holidays, parental leave, and sick leave as required by state law. • Other Benefits: life insurance; short- and long-term disability; employee assistance program (EAP); flexible spending account (FSA); health savings account (HSA); identity theft protection; critical illness, accident, cancer, and hospital protection; legal and pet insurance. • Additional Compensation: e.g., signing bonus or commission structure if applicable. #SolvoHRGlobal #LI-PROMOTED #LI-Onsite