Manager, Accounts Receivable

The Manager, Accounts Receivable independently manages and coordinates AR operations across wholesale, retail, and direct-to-consumer channels, including invoicing, payment application, collections, credit issuance, chargeback resolution, and dispute management. This role also monitors and resolves transaction discrepancies, coordinates recoveries with financial institutions, and ensures accurate reconciliations, timely reporting, and compliance with company policies and accounting standards.

Responsibilities:

• Manage Accounts Receivable operations across all business channels, ensuring efficient collections, account reconciliations, and resolution of payment disputes, chargebacks, refunds, and fraud-related issues.
• Manage and optimize AR processes across various payment and commerce platforms, including Global-E, Affirm, BOLT, POS, SPO, and merchant service providers, ensuring accurate reconciliation and operational efficiency.
• Maintain the integrity of customer accounts, AR subledgers, general ledger reconciliations, payment gateway transactions, and audit-ready documentation.
• Oversee store audit programs and internal control compliance, partnering with operational teams to mitigate risk and maintain policy adherence.
• Support month-end, quarter-end, and year-end close activities, financial reporting, audits, and management reporting requirements.
• Perform credit reviews for wholesale open orders and approve shipments based on established credit guidelines and risk assessments
• Drive cash flow performance through effective credit management, collections strategies, dispute resolution, chargeback recovery, and aging account oversight.
• Analyze financial transactions, retail store variances, payment processing activities, and AR performance metrics, providing actionable insights and reporting to Finance leadership.
• Partner cross-functionally with Finance, Sales, Customer Service, E-Commerce, Retail Operations, Shipping, and Technology teams to enhance customer experience, strengthen controls, and improve operational processes.
• Develop, implement, and monitor AR policies, procedures, and KPIs to improve collections, reduce risk exposure, and support company growth objectives.
• Oversee sales and use tax compliance activities, including Avalara filings, state registrations, license renewals, and tax system maintenance
• Participate in system upgrades, implementations, and process automation initiatives that improve efficiency and support future business needs.

Desired Background:

• Bachelor’s degree in Accounting or a related field required.
• 6+ years of accounting experience, including at least 2 years in Accounts Receivable and retail; related industry experience preferred.

Skills:

• Strong leadership, prioritization, and organizational skills in a fast-paced environment.
• Excellent verbal and written communication with strong stakeholder management capabilities.
• Advanced knowledge of sales and use tax, accounting principles, and financial reporting
• Proven ability to lead cross-functional initiatives and drive operational efficiencies.
• Strong analytical, problem-solving, and decision-making skills.
• Advanced proficiency in Microsoft Office Suite, particularly Excel (Pivot Tables, XLOOKUP/VLOOKUP, SUMIF functions, Macros, trend and variance analysis).
• Experience with BlueCherry, Shopify, POS/RunIt, Avalara, Global-E, Affirm, SPO, BOLT, and merchant service platforms. Experience with Microsoft D365 system is a plus.

Base Pay Range:

The base salary range for this position is $90,000 - $115,000. Base pay offered may vary depending on skills, experience, and location.