Accounts Receivable Supervisor (Cash Applications)

Great new Career Opportunity in Long-Term Care Pharmacy!

Partners Pharmacy is seeking an experienced Accounts Receivable Supervisor (Cash Applications) to oversee daily cash application and accounts receivable operations. This position is responsible for ensuring payments are accurately and timely posted, reconciliations are completed, discrepancies are resolved, and cash application processes operate efficiently.

The Supervisor will also lead, train, and develop the Cash Applications team while monitoring productivity, accuracy, and adherence to department procedures. The internal position oversees A/R Coordinators, Reconciliation Representatives, and A/R Clerks.

• Supervise daily cash application activities, including electronic payments, ACH, EFT, lockbox, checks, credit cards, and other payment methods.
• Maintain a portfolio of cash application functions.
• Ensure payments are accurately posted to the appropriate customer, payer, invoice, account, and service.
• Review and resolve unapplied, unidentified, and misapplied cash.
• Monitor payment batches to ensure all cash is posted accurately and timely.
• Research payment discrepancies, including short payments, overpayments, duplicate payments, and other posting issues.
• Ensure contractual adjustments, denials, refunds, and other transactions are appropriately identified and routed for resolution.
• Maintain appropriate documentation and audit trails for cash application activities.
• Assist with the implementation and maintenance of electronic remittance and automated cash-posting processes, including 835/ERA transactions.
• Reconcile daily cash postings to bank activity, payment reports, and general ledger records.
• Prepare and maintain reports related to cash receipts, unapplied cash, payment activity, and reconciliation.
• Assist with month-end and year-end close activities.
• Partner with Accounting to investigate and resolve discrepancies between the billing system, bank activity, and general ledger.
• Maintain accurate records to support internal and external audits.
• Supervise, train, coach, and develop Cash Applications staff.
• Assign daily work and establish priorities based on payment volume, aging, and business needs.
• Monitor employee productivity, accuracy, attendance, and adherence to department procedures.
• Conduct regular quality-control reviews of cash-posting activity.
• Provide performance feedback and participate in employee evaluations.
• Develop and maintain standard operating procedures and training materials.
• Identify opportunities to improve staff efficiency and reduce posting errors.
• Communicate with customers, insurance companies, and other payers when payment research is required.
• Escalate significant payment discrepancies, system issues, and recurring payer concerns to management.
• Perform other duties as assigned by management.

• High school diploma or equivalent required; Associate’s degree preferred.
• 3–5 years of experience in cash applications, accounts receivable, payment posting, revenue cycle, or related financial operations.
• Previous supervisory or team-lead experience.
• 3+ years of Accounts Receivable and/or Collections experience.
• Strong understanding of payment posting, account reconciliation, and Accounts Receivable/Collections processes.
• Strong Excel and analytical skills.
• Excellent attention to detail and organizational skills.
• Ability to research and resolve complex payment discrepancies.
• Strong written and verbal communication skills.
• Ability to prioritize and organize work in a fast-paced, multi-tasked environment.
• Ability to work independently with minimal supervision.
• Proficiency with Microsoft Office.
• Pharmaceutical and/or insurance industry experience is a plus.
• Familiarity with Frameworks and Sage 300 is preferred.

Partners Pharmacy is committed to providing high-quality pharmacy services and supporting the needs of our customers, patients, and healthcare partners. We are looking for a detail-oriented and collaborative leader who can support accurate financial operations while developing and maintaining a high-performing team.

Partners Pharmacy is an Equal Opportunity Employer

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