Customer Reimbursements and Accounts Receivable Manager

Job Description Summary:

The Customer Reimbursements and Accounts Receivable Manager is responsible for ensuring timely and accurate funding payments are issued according to customer contractual timelines and stipulations. Additionally, the role is responsible for overseeing end-to-end accounts receivable operations, driving cash collection performance, reducing financial risk, and ensuring compliance with company policies and controls. The Reimbursements and AR Lead serves as a subject matter expert in customer contractual funding payments, collections, dispute management, cash application, account reconciliation, and receivables management.  This role would be dedicated to key accounts in the Coca-Cola Foodservice Organization within the Order-To-Cash organization.

Key Responsibilities

• Execution of customer contracts, specifically Coca-Cola's funding obligations to the customer and franchisees
• Lead point of contact for sales team inquiries related to funding and reimbursement scorecards
• Provides ad hoc analysis of funding as needed for sales\customer\finance inquiries
• Lead day-to-day AR operations, including collections, cash application, dispute resolution, deductions management, and account reconciliations. 
• Monitors AR aging and other risks to the business from an AR perspective. 
• Monitor portfolio performance, aging trends, delinquency risks, and collection effectiveness.
• Drive timely resolution of customer disputes and past due balances.
• Support bad debt review processes and identify potential credit risks.

Financial Performance & Working Capital

• Drive improvements in reimbursement cycle accuracy, current AR performance, and cash flow.
• Analyze customer payment behavior and identify trends impacting working capital.
• Develop and monitor key performance indicators and operational dashboards.
• Provide forecasting input related to collections and receivables performance.

Cross-Functional Partnership

• Partner with Sales, Commercial, Finance, Customer Service, and external customers to resolve complex issues.
• Build strong relationships with key stakeholders to support business objectives.
• Coordinate activities with outsourced service providers and shared service partners.

Compliance & Controls

• Ensure compliance with company policies, accounting standards, SOX requirements, and internal controls.
• Support audit activities and remediation efforts.
• Maintain proper documentation and controls related to receivables processes and customer accounts.

Qualifications and Requirements

• Bachelor's degree in Finance, Accounting, Business, or related field.
• 5+ years of experience in Reimbursements, Accounts Receivable, Credit & Collections, Billing, Finance Operations, or Order-to-Cash processes.
• Experience leading teams and managing complex customer portfolios.
• Strong understanding of collections, dispute management, deductions, cash application, and account reconciliation.
• Experience with ERP platforms (SAP preferred) and reporting tools such as Power BI.

Success Criteria

• Strong analytical and financial acumen.
• Leadership and people development capability.
• Stakeholder management and influencing skills.
• Process improvement and change management expertise.
• Customer-focused mindset.
• Excellent communication and problem-solving abilities.
• Successful customer team and finance partnership collaboration.

What We’ll Do for You

• Drive visibility and impact in operational finance tightly connected to customer performance and strategic partnerships.
• Provide access to cutting-edge financial systems, automation initiatives, and advanced analytics tools.
• Offer growth opportunities through exposure to O2C transformation and cross-functional projects in one of Coca-Cola’s largest operating regions.
• Foster a culture that rewards collaboration, innovation, and continuous improvement in financial operations.

Location:

Atlanta, GA

Work Model:

Hybrid (3 days onsite / 2 days remote)

Skills:

Pay Range:

Base pay offered may vary depending on geography, job-related knowledge, skills, and experience. A full range of medical, financial, and/or other benefits, dependent on the position, is offered.

Annual Incentive Reference Value Percentage:

Annual Incentive reference value is a market-based competitive value for your role. It falls in the middle of the range for your role, indicating performance at target.

Location(s):

City/Cities:

Travel Required:

Relocation Provided:

Job Posting End Date:

Our Purpose and Growth Culture:

We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.