Divisional Credit Manager

SCOPE:

The Division Credit & Collections Manager (Process and Responsibility Manager, NOT people) will be responsible for a the collections for a division of the Christensen Company. This position is responsible for collections of outstanding accounts receivable dollars from the client base and all other aspects of collections, reducing accounts receivable delinquency. This position reports to the Corporate Credit & Collections Manager. The Credit & Collections Manager will collaborate closely with the following teams: Sales, Accounting, Finance, and Operations.

SIGNIFICANT ACTIVITIES & DELIVERABLES

• Utilizes computerized accounting software programs (DM2, Salesforce, Sharepoint, Excel, Word) to perform duties and responsibilities
• Processes customer credit cards when the customer calls in to make payments over the phone
• Oversees customer accounts for details on non-payments, delayed payments, accounts receivable write-offs.
• Investigates and resolves customer queries
• Researches and resolve payment discrepancies
• Communicates with customers via phone, email, and mail
• Organizes and maintains up to date financial records
• Operates office equipment including personal computer, copies, fax machines and phones
• Monitor customers on hold or over their credit limit and release orders for these customers as necessary
• Complete credit reference requests
• Verify and sign lien releases
• Setup new accounts or modify/close existing accounts as necessary
• Submit credit apps or W-9 forms to customers as necessary
• Send out invoices to customers that have requested them
• Submit customers to NACM for collections as necessary and write off balances deemed uncollectible
• Update and submit weekly aging and problem customer report to Accounting and Credit Managers
• Full monthly reporting and status updates on the open AR
• Track, document, and report on metrics and KPI’s for all areas of responsibility
• Meet target metrics on a monthly basis
• Read, understand, and interpret financial statements to make credit decisions
• Calculate, understand, and use relevant financial ratios to make credit decisions
• Process new credit applications ensuring the process is followed, and submit for credit review
• Credit line increases for existing customers
• Pull credit agency reports through Experian/D&B reports for new and existing Fleetcard customers and understand how to read and interpret the reports for credit decisioning
• Analyze credit reports for determination of credit terms and line extension
• Handle all NSF EFTs by shutting off customers cards, and contacting the customer for payment
• Keep track of payment plans with customers
• Submit customer accounts to collection agency when necessary
• Writing SOPs for job duties when necessary and help in improving current processes
• Be able to travel approximately 25% as needed
• Other duties as assigned

LEADERSHIP & TEAM REACH

• Understand and live our Core Values
• Work as a part of the Commercial team, ensuring internal and external customer needs are handled at all times with an emphasis in customer service
• Remain open to restructuring as the demands of the business unit and company change

SKILLS & QUALIFICATIONS

• Bachelors degree in Accounting, Business, or related field discipline
• 4+ years credit and collection experience preferred
• Excellent computer skills. Must have excellent Excel skills and willing to increase proficiency.
• Excellent communication skills both verbal and written.
• Customer service oriented
• Experience with NACM and/or NACM certification helpful but not required
• Basic understanding of credit risk and cash flow
• Ability to make independent credit decisions with limited supervision
• Ability to make recommendations and interact with all levels of management and customers
• Build professional relationships with business partners, customers, and all levels of management
• Ability to establish priorities, work independently, and achieve objectives
• Strong data, system, and computer skills with proficiency in Microsoft Office specifically Excel
• Effective verbal and written communication skills
• Excellent customer service/relations skills
• Proven multi-tasking skills and ability to work well in a team environment
• Bilingual-Preferred Spanish speaking abilities
• Highly organized with outstanding written and verbal communication skills
• Able to multi-task in a fast-paced environment while adhering to strict deadlines

PHYSICAL & MENTAL DEMANDS

• Operates in a professional office environment.
• Regularly required to stand, walk, sit for long periods of times, talk, and hear.
• Repeating motions that may include the wrists, hands and/or fingers, with the ability to reach with hands and arms.
• This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.

COMPANY OFFERED BENEFITS

• As Christensen continues to fuel exponential growth, we pursue to offer a diverse portfolio of benefits coupled with our compensation and bonus incentive programs. A few elements of our benefit programs include:
• Health Insurance Benefits:
  • Medical, Dental, Vision, plus Ancillary Plans.
  • Flexible Spending Accounts for Health and Dependent Care, and Health Savings Accounts.
  • Company provided long term disability and up to $50,000 of life insurance.
• 401(k) plan with a generous company contribution.
• Paid time off in addition to 7 company paid holidays.
• Parental Leave Program.
• Employee Assistance Program.
• Employee Recognition Program.
• Employee Referral Bonus Program.