Credit Manager

Company Description

Fairmont Hotels & Resorts

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

Fairmont Chicago, Millennium Park

Our Hotel:

Since 1987, Fairmont Chicago, Millennium Park has been a beacon of luxury hospitality in the heart of the Windy City, consistently creating unforgettable experiences for our guests.

Our hotel boasts 686 spacious guestrooms and suites, including 83 newly renovated Fairmont Gold accommodations, complete with an exclusive lounge. Beyond our guestrooms, we feature over 60,000 square feet of versatile meeting and event space. Here, our incredible events, banquets, culinary teams orchestrate everything from major conferences and corporate events to elegant galas and milestone celebrations. Our culinary outlets are equally impressive, highlighted by our signature restaurant, Toro by Chef Richard Sandoval, which offers vibrant Latin cuisine, complemented by our classic day-to-night Lobby Bar.

Our Mission and Values:

At Fairmont Chicago, Millennium Park, our mission is to create unparalleled luxury experiences, perfectly balancing the serenity of Chicago's iconic parks with the city's vibrant pulse. We believe in the power of connection—between people, place, and purpose. Our core values of authenticity, inclusivity, integrity, and respectguide us daily, fostering a welcoming environment where every team member and guest feels seen, valued, and inspired.

We connect our guests to the true spirit of Chicago through genuine care, thoughtful hospitality, and refined comfort, providing an elevated escape. This commitment extends to our employees, as we are dedicated to building rewarding careers and fostering professional growth within our community.

Fairmont Chicago, Millennium Park is a Fairmont Hotels & Resorts and Accor property.

About the Application Process:

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

Job Description

The Credit Manager is responsible for overseeing all aspects of hotel credit and accounts receivable operations while ensuring timely billing, collections, and compliance with company policies. This role partners closely with Sales, Front Office, Reservations, and Finance to manage guest and group accounts, evaluate credit risk, maintain accurate financial records, and provide exceptional service to both internal and external clients.

The ideal candidate is detail-oriented, highly organized, and able to build strong relationships while maintaining the financial integrity of the hotel.

Reporting to the ADOF, responsibilities and essential job functions include but are not limited to the following:       

Credit & Accounts Receivable Management

• Oversee the daily credit and accounts receivable functions for the hotel.
• Review daily transfer postings and reconcile prior-day revenue activity.
• Verify invoices and billing transactions for accuracy.
• Prepare and distribute guest, group, and corporate invoices in accordance with contractual agreements.
• Review group master accounts to ensure all contracted charges have been posted accurately.
• Monitor guest ledger balances and ensure established credit limits are maintained.
• Review delinquent accounts and perform collection activities to maintain healthy aging.
• Manage the Accounts Receivable aging report and follow up on outstanding balances over 30 days.
• Process chargebacks and resolve billing discrepancies in a timely manner.
• Monitor monthly house accounts and ensure proper billing.

Credit Administration

• Evaluate and process customer credit applications.
• Determine appropriate credit limits based on financial information and company policy.
• Communicate credit decisions to Sales and other departments, including documentation supporting denied applications.
• Work closely with the Front Office to resolve accounts that exceed credit limits or require immediate attention.
• Ensure compliance with hotel credit policies, deposit requirements, and contractual billing terms.

Group Billing & Client Relations

• Coordinate billing arrangements for group business and special events.
• Review group billing prior to client distribution to ensure accuracy.
• Ensure deposits and billing comply with contract specifications.
• Participate in pre-convention meetings as needed.
• Build positive relationships with clients by responding promptly to billing questions and account concerns.
• Conduct billing review meetings with clients when necessary.

Leadership & Collaboration

• Supervise and provide direction to Accounts Receivable team members.
• Monitor team performance and provide coaching to ensure departmental goals are achieved.
• Organize and facilitate monthly credit meetings.
• Collaborate with Finance, Front Office, Sales, Reservations, and Food & Beverage departments to resolve billing issues.
• Maintain positive working relationships across all hotel departments.

Administrative & Operational Responsibilities

• Maintain accurate customer account records within the hotel's financial systems.
• Keep attrition records updated and ensure billing aligns with contractual terms.
• Maintain office supplies and support departmental administrative functions.
• Follow all company policies, procedures, and safety standards.
• Perform other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• Previous office administration or accounting experience preferred
• Prior supervisory or managerial experience required
• Computer literate in Microsoft Window applications or relevant computer applications required
• University/College degree in a related discipline an asset
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Demands

This position requires:

• Frequent sitting throughout shift
• Occasional lifting and carrying up to 20 lbs
• Occasional kneeling, pushing, pulling, lifting
• Occasional ascending or descending ladders, stairs and ramps

Additional Information

Compensation: Subject to experience and qualifications, salary range $65,000 - $75,000

Visa Requirements: Successful candidates must be legally eligible to work in the United States.

Employee Benefits:

Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. Add any other benefits relevant to your property.

Our Values

• Respect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.
• Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special.
• Belonging: We celebrate our differences. We support each other and we always stand together.
• Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences.
• Integrity: We build trust through mutual respect and being authentic.

Diversity & Inclusion

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.

All your information will be kept confidential according to EEO guidelines.