Customer Accounting Clerk

Customer Accounting Clerk
Department: Finance | Location: City Hall
Schedule: Full-time, 8:00 AM–5:00 PM
Salary: $53,777 - $73,788

Position Summary
This position processes customer accounts receivable for utilities, permits, and City services. It provides front desk customer service, handles payments, processes permits, and supports various accounting and administrative functions within the Finance Department.

Essential Duties
 • Process customer accounts, payments, and account openings/closings.
 • Provide front desk assistance for utility, permit, and service inquiries.
 • Maintain cash control and assist with deposits.
 • Answer and route mainline calls, address customer questions and complaints.
 • Explain City procedures, codes, and regulations.
 • Maintain the City addressing system.
 • Research and resolve account issues; set up approved payment plans.
 • Process special event permits, utility billing, business licenses, and liquor licenses.
 • Prepare reports, notices, and correspondence.
 • Dispatch field service for meter and service needs.
 • Assist with municipal court ticket processing.
 • Track delinquent accounts and coordinate shutoff notices.
 • Perform other duties as assigned.

Knowledge & Skills
 • Basic bookkeeping, accounting data entry, and cashiering practices.
 • Understanding of financial transaction procedures.
 • Ability to learn building and land-use permitting processes.
 • Strong communication, math, and customer service skills.
 • Ability to manage multiple tasks professionally, including difficult customer interactions.
 • Ability to maintain confidentiality and work effectively as part of a team.
 • Spanish proficiency preferred.

Minimum Qualifications
 • Associate’s degree in bookkeeping, accounting, or related field; or equivalent experience.
 • Two years of experience in accounting, accounts receivable, or customer service.
 • Valid driver’s license; must pass background and credit check.

Work Environment & Physical Requirements
 • Indoor office environment; extended sitting.
 • Ability to stand at a counter, retrieve files, and use office equipment.
 • Visual and auditory ability for detailed work and customer interaction.

Apply Now: 

To be considered for the Customer Accounting Clerk position, please submit:

1. A completed and signed City of Madras Employment Application 
2. A current résume 

The complete Customer Accounting Clerk Job Description and City Employment Application are available under Attachments on this page.

This posting will close September 15, 2026 at 5:00 pm. 

Completed application materials may be submitted to:

Cindy Smith, Interim HR Director
csmith@madras.gov