Compliance Manager

Who We Are:

Neighborhood Health Center is a non-profit organization local to Portland, OR serving underserved patients in the areas of primary care, internal medicine, dental services and more. Our patient-centered approach to care honors the unique needs and circumstances of each individual patient. NHC sees people, not problems, and recognizes that the time spent as a patient in a doctors office is only one factor in a persons overall health. Our leading edge, integrated clinical teams work in partnership with patients, their families, and the communities we serve to provide whole-person care, prevention, and ongoing support.

NHC is an Equal Opportunity Employer. We celebrate differences in the workplace and do not discriminate in employment opportunities or practices on the basis of race, color, religion, gender (sex), national origin, age, veteran status, sexual orientation, gender identity, disability, genetic information or any other characteristic protected by law.

Why work with us?

• We are a non-profit organization, passionate about providing the underserved population with medical and dental services across the greater Portland area, committed to making a difference daily.
• We offer our employees a competitive compensation and benefits package which includes 20 days of PTO (based on full time employment), 9 paid holidays, health/dental/vision insurance, quarterly wellness reimbursements, generous 401k retirement plan with employer match, employer paid disability insurance, EAP and life insurance.
• Our employees voted NHC a Top Workplace in 2020, 2021, 2022, 2023, and 2024!

Job Title:  Compliance Manager
Department:  Administrative
Reports To:  Director of Risk & Compliance
Work Type:  Hybrid
Classification:  Full-Time, Exempt
Language Differential:  Ineligible

SUMMARY

Under the direction of the Director of Risk & Compliance, the Compliance Manager supports overall compliance with all Health Center Program requirements and other applicable Federal, state, and local laws and regulations. 

Essential Job Duties

• Monitor and interpret federal, state, and local regulatory requirements affecting health center operations.
• Develop, maintain, and monitor the organization’s compliance program by monitoring updates, managing policy reviews, tracking regulatory changes, and ensuring integration into policies and workflows.
• Conduct compliance audits, reviews, monitoring activities, and gap analyses.
• Assist in coordinating HRSA Operational Site Visit readiness activities and corrective action tracking.
• Utilizes expertise in the HRSA Electronic Handbook (EHB) system to create and ensure timely and accurate submission of required documentation and information.
• Manage the review, approval, maintenance, and updating of organizational policies and procedures.
• Review and support compliance-related training and education activities.
• Monitor compliance elements related to CLIA, credentialing, privileging, and other regulated clinical activities.
• Provide organization-wide education, training, and consultation on compliance requirements, regulatory changes, policies, and best practices to support a culture of compliance and accountability.
• Partner with the Risk Manager on compliance and risk mitigation initiatives.
• Conduct research and analysis regarding regulatory, compliance, and legal issues.
• Monitors and assesses current and future NHC projects for compliance risks by attending project meetings, performing pre-launch reviews and maintaining compliance logs.
• Provide compliance reports, dashboards, and updates to leadership as requested.
• Assist in reviewing sliding fee discount program relating to regulatory compliance.
• Support Credentialing team in maintenance of credentialing and privileging portals in the EHB.
• Other duties as assigned.

QUALIFICATIONS

Education and/or Experience

• Bachelor’s Degree in a relevant field is required.
• Must have at least 3 years’ experience working in healthcare, preferably in a patient-centered or community health center environment; or an equivalent combination of education and/or experience may be qualifying.

Knowledge, Skills, Abilities & Behaviors

• Ability to effectively interact with co-workers and clients with diverse ethnic backgrounds, religious views, political affiliation, cultural backgrounds, lifestyles, and sexual orientations, and treat everyone with respect and dignity.
• Ability to develop and write medical policies and procedures in a professional manner.
• Knowledge of state and federal regulations and ability to interpret.
• Ability to professionally communicate both orally and in writing.
• Excellent organization and follow-up skills required.
• Ability to maintain a high level of confidentiality required.

WORKING CONDITIONS

• This position is full-time, and will typically work Monday-Friday, 8:00am to 5:00pm, with the ability to have a flexible schedule that generally falls within core business hours.
• This position will generally sit for long periods of time.
• This position may travel to other clinics to attend meetings or complete audits and reviews.
• The noise level in the work environment is usually moderate.
• Regularly sit while working on the computer; use hands and fingers to handle, control or feel objects tools or controls; repeat the same movements when entering data; ability to differentiate between colors, shades, and brightness; read from a computer screen for extended periods of time.
• Frequently stand and walk around the office to gather supplies, required to do filing, use office equipment, or collaborate with employees.
• Occasionally stand, stoop and lift or move objects, equipment and supplies weighing approximately 20-25 pounds up to 40-50 pounds.

Neighborhood Health Center Employment Offers are contingent on successful completion of reference checks, background checks, drug screening for illegal substances, Tuberculosis, and any position specific credentialing or licensure requirements.