Accounts Receivable Specialist

Company Summary:

At Young Innovations, we foster a dynamic environment where team members make an impact every day as part of a collaborative, inclusive culture. Together, we serve the dental profession and their patients, united in our mission of achieving a Lifetime of Oral Health™

We embrace diverse perspectives and encourage bold thinking, challenging traditional approaches with a bias for action. Whether you’re looking to expand your skills or grow your career, Young is here to support your goals and continuous learning. At Young, YOU are at the core of what we do.

Position Overview:

The Accounts Receivable (AR) Specialist is responsible for managing and coordinating accounts receivable and collection activities across multiple business entities. This role focuses on ensuring timely collection of outstanding balances, maintaining positive customer relationships, and supporting cash flow objectives. Reporting to the Accounts Receivable Supervisor, the AR Specialist collaborates closely with customers, sales teams, and accounting staff to resolve billing issues, reconcile accounts, and ensure accurate financial records.

You’ll like this role if:

• You enjoy regular interaction with customers and internal teams, to solve problems and any potential issues or roadblocks.
• You want to play a direct role in maintaining healthy cash flow with direct impacts on organizational performance.
• You enjoy continuous improvement and impacting current processes to make things more efficient for your team and customers.

Why You’ll Love Working Here:

• Medium sized company – not too big, not too small – just enough to get things done and see your impact.
• Did we say benefits? Full medical, dental, vision, 401k, parental leave, paid holidays, paid time off, short & long term disability insurance, employee assistance program, and more!

Who you’ll work with:

• Sales, Customers, Finance, Customer Service and more!

What You’ll Do:

• Accounts Receivable & Collections
  • Manage B2B accounts receivable and collection activities for an assigned territory through phone and email communication.
  • Review and process on-hold orders daily to support timely order fulfillment and payment resolution.
  • Reconcile customer accounts to ensure accurate cash application and account balances.
  • Prepare invoices for assigned customers and territories.
  • Receive and process customer credit card payments via phone.
  • Make recommendations regarding customer credit limits and payment terms.
• Account Management & Customer Support
  • Audit and correct customer database setup and maintenance issues.
  • Research account discrepancies and prepare refund documentation as needed.
  • Build and maintain positive customer relationships while resolving billing and payment concerns.
• Financial Operations & Team Support
  • Assist with month-end close activities, including preparing customer statements, supporting account reconciliations, and completing other accounting-related tasks.
  • Cross-train in other territories to provide departmental coverage and support business continuity.
  • Manage incoming mail and coordinate appropriate distribution of correspondence and payments.

What You’ll Bring:

• 1-2 years of prior successful experience in effectively managing collections for a large portfolio of B2B customers
• High volume data entry experience
• High school diploma; some college or Associate’s Degree a plus; or an equivalent combination of education and experience

Travel Requirements

• Travel up to 5%

Compensation Range: $$29-$31.50/hr

The pay range reflects the minimum and maximum target for the position at the time of posting. Within the range, the compensation will be determined based on education/training, skill set, experience, and other organizational needs.

Work Environment:

Office Environment

This position is based in an office environment and is primarily sedentary in nature. It requires regular use of standard office equipment, including computers, phones, photocopiers, scanners, filing cabinets, and fax machines. Some roles may involve wearing a headset and sustained computer use for 8 or more hours per day. Employees may be required to sit, stand, or walk for extended periods, and occasional bending, lifting, or carrying items up to 50 pounds may be necessary.

Hybrid Environment

This position follows a hybrid work model, combining both remote and in-office responsibilities. Employees in this role are expected to work from a designated office location on scheduled days each week, while completing the remainder of their work remotely from a home office or approved location. This structure is designed to balance flexibility with in-person collaboration, allowing for team engagement, meetings, and on-site support when needed. Candidates should have the ability to maintain a reliable remote work setup, as well as the flexibility to commute to the office as required. Success in this role requires strong communication, time management, and the ability to seamlessly transition between remote and in-office work environments.

US: Young Innovations, Inc. is an Equal Opportunity Employer and E-Verify participating employer.