Accounts Receivable

Job Title: Accounts Receivable

Department: Office

Shift: 1^st shift
Employment Status: Non-Exempt
Reports to: Accounting Manager

Position Summary

The Accounts Receivable Specialist is responsible for supporting the organization's financial operations by accurately processing customer payments, maintaining customer accounts, and assisting with collections activities. This position works collaboratively with Sales, Operations, Customer Service, and other internal departments to ensure timely payment processing, accurate account records, and excellent customer service.

This role operates in a fast-paced office environment within a food manufacturing company and requires strong organizational skills, attention to detail, the ability to prioritize multiple responsibilities, and a commitment to accuracy and confidentiality.

Essential Duties & Responsibilities

• Process customer payments received by check, ACH, credit card, and other approved payment methods, ensuring timely and accurate application to customer accounts.
• Maintain customer accounts receivable records and perform account reconciliations to ensure accuracy.
• Monitor outstanding customer balances and communicate professionally with customers regarding invoices, payment status, discrepancies, and collection activities.
• Research and resolve payment discrepancies, billing issues, deductions, and account variances through collaboration with customers and internal departments.
• Count, reconcile, and record daily cash drawers for the company retail Candy Store in accordance with established procedures.
• Partner with Sales, Customer Service, and Operations to resolve billing, credit, and collection issues.
• Maintain accurate financial records in accordance with company policies and accounting procedures.
• Support month-end and year-end accounting activities as assigned.
• Crosstrain in other accounting and administrative functions to provide departmental support and business continuity.
• Prioritize workload to meet deadlines while maintaining a high level of accuracy.
• Maintain confidentiality of financial and customer information.
• Occasional overtime may be required based on business needs.
• Regular and reliable attendance is required.

• High school diploma or GED
• Two or more years of accounts receivable, accounting, bookkeeping, or related office experience, or an equivalent combination of education and experience.
• Strong computer skills, including data entry and 10-key proficiency.
• Effective verbal and written communication skills.
• Ability to work independently while contributing effectively as part of a team.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong organizational, time management, and problem-solving skills.
• Proficiency with Microsoft Office, including Excel, Word, and Outlook.

Preferred

• Associate degree in Accounting, Business, Finance, or a related field.
• Experience with SAP or other enterprise resource planning (ERP) systems.

Working Conditions & Physical Requirements

• Prolonged periods of sitting while working at a computer.
• Frequent use of a computer, keyboard, telephone, and other standard office equipment.
• Occasional standing, walking, bending, reaching, and carrying office materials.
• Visual ability to review detailed financial information and computer screens.
• Manual dexterity sufficient to operate office equipment and perform data entry.

This job description is intended to describe the general nature and level of work performed by individuals assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, or qualifications. Management reserves the right to modify job responsibilities, assign additional duties, or revise this job description as business needs change.