Sr. Accounts Receivable Specialist

As a premier global food provider, the OSI Group partners with the world’s leading foodservice and retail food brands to provide concept-to-table solutions that delight consumers around the globe.  

Join us and discover a work experience where diverse ideas are met with enthusiasm, and where you can learn and grow to your full potential. We’re looking for individuals who thrive in an entrepreneurial environment and who enjoy working as a team to deliver unparalleled service and solutions to our customers. 

Job Summary

The Sr. Account Receivable Specialist is responsible for resolving outstanding payment discrepancies timely and accurately, consistent with Departmental SLA's.  This includes fully researching issues causing payment discrepancies, obtaining appropriate approvals, and driving to root cause to facilitate improved cashflow for the company.  This position is back-up on Promotional programs and technology and trains and assists in onboarding new employees.

Job Responsibilities

• Job is an individual contributor.

• Job is an individual contributor and has no direct reports.

• This role has the responsibility to understand and places in practice appropriate safety procedures.  This responsibility is achieved through education, training, use of protective equipment (as applicable) and by following safety policies, regulations, standards, and laws.

• Obtain support documentation from customers related to deductions taken; coordinate appropriate resolution with plants and document approval in compliance with company policy and procedures, including but not limited to PO's, BOL's, POD, Portal data.

• Identify and resolve issues attributing to recurring discrepancies and work with internal business partners (production plant shipping, Customer Service, AR Collection, AR invoicing, AR Cash Applications, Sales, etc.) to resolve internal root cause issues; elevate concerns to AR Supervisor.

• Reporting data relating to deduction and document status in appropriate system.

• Research unidentified cash receipts/discrepancies and take appropriate action Securing appropriate back up, authorizations, supporting documentation,

• Review credit memos/debit memos issued to customer accounts, matching offsetting entries (identify matched items)

• Work with Adesso to validate promotional activities on customers' accounts and determine collectability.  Coordinate with AR Manager Accounting to clear deductions from Adesso and ERP of record. 

• Research customer audits for validity and resolve appropriate audits.  Collectable audits return to Collections with appropriate documentation supporting collection activity.

• Monitor individual metrics to ensure performance is aligned with individual and departmental goals, objectives, and SLAs.

• Create and maintain desk procedures including customer specific knowledge and instruction

• Strive to maintain excellent customer relations though professional conduct

• Other responsibilities include but are not limited to participate in special/ad hoc projects, system implementations and enhancements as needed.

• Support internal and external audits as requested by Sr. AR Manager.

• Ensure appropriate documentation is maintained in standardized location.

• Responsible for on-boarding, training personnel new to the department, and/or company in the Deduction Specialist role, the various ERP's, and the active promotional tool.

• Fully trained and familiar with the promotional tool and active back-up to AR Supervisor for promotional activities.

• Perform duties as assigned.

Experience & Skills

• 5-10 years of experience in related field is preferred.

• Excellent proficiency in all Microsoft Office Suite Products.

• Previous experience in Order-to-Cash value stream preferred.

• Ten Key experience for data entry on numerical fields is preferred.

• Previous experience in manufacturing ERP preferred.

• Functional level written and verbal language skills in English (other language a plus).

• AR Specialist certification a plus.

Education

• BA/BS or equivalent is preferred.

Compensation/Benefits   

The hourly range for this role is $26.15–$39.25, with a midpoint of $32.70. Offers are typically made between the minimum and midpoint of the range, based on skills, experience, and internal equity. In rare cases, highly qualified candidates may receive an offer above the midpoint; however, offers at the maximum of the range are not customary. The salary range posted represents the low and high end of OSI’s salary range for this position. Salaries will vary based on various factors, including but not limited to, location, education, skills, experience, and performance. Base salary is one component of OSI’s overall total rewards package. Other components may include bonuses, special pay programs, comprehensive time off, 401k with match, and a full suite of benefit offerings for you and your family.

Work Environment

• Work is generally performed within a business professional office environment, with standard office equipment available.

• Work conditions are typical of an office environment.

• This role requires 10% domestic travel.

• Position may require the physical agility of lifting up to 15 pounds

• Position may require frequent and/or infrequent of bending, squatting, pushing, pulling, stretching/reaching, use hands or fingers, talk, hear, feel objects, tools, controls and standing/walking on concrete flooring.

• Position may require the physical ability to stand/walk for Less than 4 hours.