Senior Payroll Administrator

City/State:

Department:

Work Shift:

Work Days:

Scheduled Hours:

Scheduled Daily Hours:

Hours Per Pay Period:

Pay Rate/Range:

A.  Job Summary: This position serves as the Payroll Manager's primary operational partner and technical payroll subject matter expert. The Senior Payroll Administrator is responsible for supporting all aspects of payroll operations while ensuring the accuracy, integrity, and compliance of payroll data through proactive auditing, reconciliation, troubleshooting, and continuous process improvement. The role provides advanced expertise in Workday Payroll, balancing timekeeping data, auditing payroll calculations, supporting union payroll administration, validating payroll integrations, and leading payroll quality assurance initiatives.

Essential Job Qualifications

      1.   Education: Bachelor's degree in Business Administration, Accounting, Finance, Human Resources, or related field preferred; Associate degree with equivalent experience considered.

      2.   Experience: Minimum five (5) years of progressive payroll experience. Minimum three (3) years of Workday Payroll experience. Experience with UKG Workforce Management (UKG/Kronos) timekeeping. Experience processing high-volume payroll in a healthcare or similarly complex environment. Strong knowledge of payroll tax regulations, wage and hour laws, and payroll compliance. Experience auditing payroll, reconciling payroll results, and troubleshooting payroll systems.

      3.   Training/Certification: Certified Payroll Professional (CPP) preferred

      4.   Licensure: n/a

      5.   Other: Advanced Microsoft Excel skills (Pivot Tables, XLOOKUP/VLOOKUP, formulas, and data analysis). Healthcare payroll experience, union payroll administration experience, Workday or UKG experience preferred.

      6. Core Competencies: Analytical thinking and attention to detail. Strong organizational and time management skills. Excellent written and verbal communication. Ability to manage multiple priorities in a fast-paced environment. Demonstrate excellent customer service skills. Professionalism, confidentiality, and sound judgment. Commitment to continuous improvement and operational excellence. Self-starter, self-motivated and able to work independently

Job Specific Contacts

      1.   General Contacts: HR, Payroll, management, staff, physicians

Job Provides Direction to: N/A

Environment and Demands

      1.   Environmental Demands: Office environment within a hospital setting. Visits to departments.

      2.   Essential Physical and Cognitive Demands, Manual Dexterity: Ability to work at a computer for extended periods; occasional lifting up to 15-20 pounds; ability to move throughout hospital locations as needed; occasional extended work hours during payroll processing, year-end, system implementations, or critical operational events.

Part I:  Hospital-Wide Standards

A.  Organizational: Demonstrates adherence to Montefiore Nyack Hospital “We Care” standards.

WORKING TOGETHER        

“I will commit to work together in a courteous, respectful manner.  I will demonstrate a positive spirit of service with all employees with whom I interact.”

• Place team success above individual recognition.
• Be receptive to new ideas and approaches within my workplace.
• Offer assistance generously without hesitation.

EMPOWERMENT

“I will be accountable, responsible, and self-directed in all aspects of my work at all times.”

• See projects through to ensure completion.
• Problem solve with patients, family members, and other employees.
• Follow up to ensure a resolution.

COMMUNICATION

“I will demonstrate positive communication in a clear, courteous and appropriate manner at all times.”

• Answer the phone within three rings if possible and identify myself, my department, and ask, “How may I help you”?

• Use effective verbal and written communication to patients, families, visitors, using the principles of AIDET (Acknowledge, Introduce, Duration, Explanation, Thank You)
• Use positive communication in my tone of voice, body language, and choice of words.
• Respond to e-mails in a courteous manner, with-in twenty-four hours.

APPEARANCE

“I will dress in a manner that reflects a professional and positive image of the hospital at all times”

• Maintain a clean, neat, and professional appearance which adheres to hospital dress code policy.
• Promote and adhere to Montefiore Nyack Hospital's guidelines regarding a safe and clean work environment for employees, patients, families and visitors.

RESPONSIVENESS

“I will demonstrate the ability to provide timely feedback and communication to patients, visitors, and coworkers.”

• Respond to patient call lights and ask if I can assist. (No Pass Zone).

• Respond empathetically.
• Apologize for delays and concerns.

EXCELLENCE IN SERVICE

“I will strive to ‘do my best everyday’ in exceeding customer expectations.”

• Anticipate and address my patients’, families and visitors needs.
• Avoid negativity and exhibit a “can-do” attitude.
• “Manage up” fellow employees, physicians, departments, and the organization, to increase patient confidence both internally and in the community.
• Exit elevators to accommodate our patients’ first.
• Acknowledge people in the hallway by smiling and making eye contact.
• Help lost guests and new employees by escorting them to their destination.