Rooms Controller

For more than a century, Hamilton Princess & Beach Club is Bermuda's only luxury urban resort. Our world-class accommodations, internationally revered modern art collection, celebrated restaurants, spa, and more, are why we appeal to Bermuda’s luxury travelers, as well as our magical team of colleagues. Here at the iconic “Pink Palace” we embrace the spirit of being unique, passionate, pleasant, while keen on turning moments into memories for our guests – the Fairmont way.

As a member of our Princess Team, all Heartists are valued and recognized, the same as our guests and local communities. Consider joining us, if you enjoy:

• Connecting guests to the extraordinary place we call home
• Discovering a broad offering of career paths
• Learning and thriving among a group of international hospitality professionals
• Being passionate about people and attentive to the world - we are globetrotters!
• Going beyond the walls of our hotel to support our community
• Taking pride in our differences

Then this could be THE perfect opportunity for you, and we cannot wait to welcome you. #WeAreHamiltonPrincess

Summary of Responsibilities

The Rooms Controller is a key Front Office position responsible for proactively managing room inventory, room status, room assignments, and the overall flow of the hotel’s accommodation operations. The position works closely with Front Office, Housekeeping, Engineering, and other operational departments to maximize room availability, ensure accurate room status, and support a seamless arrival and departure experience for our guests. The Rooms Controller requires strong attention to detail, excellent communication skills, sound operational judgment, and the ability to manage multiple priorities in a fast-paced luxury hotel environment.

Responsibilities and essential job functions include, but are not limited to, the following:

• Monitor and manage daily room inventory, room status, room assignments, and room availability to maximize occupancy and operational efficiency.
• Review arrivals, departures, VIPs, special requests, room preferences, and special occasions to ensure appropriate and strategic room assignments.
• Coordinate closely with Housekeeping to ensure rooms are prioritized, inspected, released, and ready for guest arrival.
• Monitor and resolve room discrepancies, out-of-order/out-of-service rooms, and other inventory challenges in a timely manner.
• Support the management of oversold room types, room moves, upgrades, and relocations as required.
• Proactively identify and communicate potential room availability or guest-impacting issues to Front Office leadership.
• Ensure room assignments reflect guest preferences, VIP status, repeat guest recognition, accessibility requirements, and other relevant guest information.
• Support a seamless guest arrival and departure experience by proactively addressing operational challenges and service opportunities.
• As and when required, based on business levels and operational needs, support and cover Front Desk operations, including check-ins, check-outs, guest requests, room changes, billing inquiries, and other Front Office functions.
• Follow and ensure compliance with all corporate, hotel, departmental and safety policies and procedures
• Participate in hotel committees
• Strict adherence to all Health & Safety training, guidelines and work practices previous, during and following an epidemic (whether local or global) that are established by Accor, local government, international bodies including the World Health Organization (WHO) and Center for disease control (CDC)
• Perform any other duties, tasks, and assignments within your department as required.

Qualifications

• Previous experience in Front Office operations or a similar role within the hotel or hospitality industry is preferred.
• Previous experience in a luxury hotel or resort environment is considered an asset.
• Knowledge of hotel property management systems (OPERA CLOUD), room inventory management, and room assignment procedures.
• Strong organizational skills with exceptional attention to detail and the ability to manage multiple priorities in a fast-paced operational environment.
• Excellent verbal and written communication skills, with the ability to collaborate effectively across Front Office, Housekeeping, Engineering, and other hotel departments.
• Strong problem-solving and decision-making skills, with the ability to identify discrepancies, anticipate operational challenges, and implement timely solutions.

Physical Aspects of Position

Includes but are not limited to:

• Sitting 4-6 hrs. a day
• Moderate Activity