Risk Analyst I

Wilson • Remote • Full Time • $30–$32 / hour

Posted on Thu, Sep 3, 2026

Description and Requirements

Work Type: Hybrid (3 days onsite and 2 days remote per week)Location: Frisco, TX, USAContract Type: 12 Months (potential for extension) Salary Range: $30/hr to $32/hr
Our client, Fortune 500 firm looking to hire a Risk Analyst I for the Frisco, TX location. 
Duties: Complete 20+ inbound calls daily, solving complex risk-based financial & fraud questions for our payment processing merchantsReview merchant cases to release funds held for fraud and financial concerns, collect balances owed, and assist with chargeback disputes.Provide world-class customer service through empathy during complex and escalated customer issuesAnalyze customer information, financial patterns, and transaction data to identify fraud and risk patterns and trendsAnalyze financial data to detect irregularities in areas such as billing trends, financial relationships, and regulatory compliance proceduresUnderstand standard operating procedures and operate within the established guidelines to mitigate riskDocument processes and procedures and maintain accurate and detailed records of all transactionsRepresent brand and provide top-notch service while balancing customer empathy with risk policiesCollaborate effectively with cross-functional teams to resolve customer-related issuesIdentify areas of improvement and propose changes to optimize processes and technologyStay up-to-date with industry trends and data knowledge to identify new fraud and risk pattern
Skills: 2+ years of relevant experience in risk management and/or financial or related call center work experienceStrong understanding of customer service and customer empathyProven ability to deescalate customers and effectively handle difficult situationsStrong work ethic and efficiency skills via inbound phone queuesAbility to prioritize tasks to meet SLAs and other performance metricsStrong analytical and critical thinking skills with attention to detailStrong organizational skills and the ability to manage multiple tasksStrong work ethic with high integrity and ethicsEffective collaboration and teamwork skillsWillingness to learn and adapt to new technologies and processes.Ability to navigate between multiple systems and tools while helping the merchants in the momentProficient with G-Suite and other relevant software
Education: A bachelor's degree in finance, risk management, accounting or related field a plus

Key Details:

• Training: 6 weeks, Monday–Friday, 8 AM–5 PM

• Nesting: additional 6 weeks onsite handling live customer calls

• After training: Hybrid — 3 days onsite / 2 days remote

• Work schedule: 8-hour shifts with a 30-minute lunch

• Possible mid-day shift:

• Possible overnight shift start times:

•  Candidates must be open to any shift schedule; specific shift placement cannot be guaranteed

• Typical days off: Friday–Saturday, Saturday–Sunday, or Sunday–Monday

• Interview: 1 virtual round, approximately 30 minutes (next week)


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