Property Accounting Associate - Support

Overview

At RPM, we’re in the business of extraordinary. We believe people-first is the way to success which is why we provide top industry pay, comprehensive benefits, and a path of upward mobility via career training and education. Join us and start your extraordinary journey today.

Purpose Statement: Foster people-centric work environments where associates thrive, partnering with operators/support departments while delivering exceptional financial products to our clients.

Position Summary

The Property Accounting Associate-Support contributes to the success of the organization through management of administrative tasks that support the account receivable and accounts payable processes within the Central Services department.

Responsibilities

• Responsible for providing support to an assigned portfolio of properties across a variety of AP, AR, and administrative tasks
• Leverages a customer support ticketing system to resolve internal and external support inquiries in a courteous and efficient manner, ensuring a high-level of customer satisfaction
• Assists with monitoring and processing vendor refunds to all different entities we manage
• In Charge of reversing or reapplying resident receipts in our Yardi platform as needed
• Decisions the acceptance or rejection of resident payments in ClickPay queue based on company guidelines and criteria
• Mails back or deposits resident payment items received from ClickPay and other miscellaneous payments
• Corresponds with internal teams to resolve customer/vendor challenges and proactively identify opportunities to advance systems and processes
• Assists in developing analytics to track and monitor performance
• Other duties and projects as assigned

Qualifications

Physical Requirements:

• May be required to sit or stand for extended periods of time
• Must be able to read documents, computer screens and data
• Must be able to hear and understand verbal communications in person and over the phone or computer
• May occasionally be required to lift or carry items such as files or office supplies weighing up to 15 pounds
• Must be able to operate a computer, keyboard, mouse and other office equipment

Work Environment:

• This is a hybrid role, requiring the associate to work in one of our corporate or regional offices 4 days per week
• The office is an open setting which may include bright lights, constant noises and distractions  

Company Information

Join RPM Living and experience exceptional benefits designed to enhance your life.

• Weekly pay for all associates working onsite at an apartment community
• Comprehensive healthcare coverage available for all full-time, regular associates 
• Employer-paid employee assistance, mental health, and wellness programs
• Ancillary benefits including critical illness, hospital indemnity, and accident insurance
• 401(k) with robust company match 
• Opportunities for professional development, career growth, and role-based learning plans
• Diversity, Equity, Inclusion and Belonging (DEIB) and multiple Employee Resource Groups (ERG)
• Paid time off plus floating holidays and volunteer days
• Discounted Perks (Costco membership, movie tickets, health & wellness, entertainment & travel discounts)

Employment with RPM Living is contingent upon successful completion of a background check as local and federal state requires. A valid driver’s license is preferred; candidates without a license will be provided a liability waiver.

RPM Living participates in E-Verify. For more information, see the E-Verify Participation Poster and the Right to Work Poster.

RPM Living is an Equal Opportunity Employer.

If you need assistance to fully participate in our application or interview process, please reach out through our website here and select "Careers" in the "Choose a Topic" dropdown menu.