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Job Details

This role is in support of Cencora’s patient and provider support and pharma commercialization services in Canada marketed through our Innomar Strategies business.

Under supervision of the Team Lead, Client Services, this position will be responsible for reviewing financial transactions and reporting impact for client related activity, accurately preparing client invoices, working with business and client for billable reporting, monitoring accounts receivable and being the Finance liaison for the for the assigned Client portfolios.

The successful candidate must be able to function independently as well as in a team environment. Individual and collective success depends on the ability to adapt to rapidly changing programs or project requirements.

Responsibilities:

• Interpret approved contract terms (pricing, deliverables, billing schedules, PO/budget limits) and configure commercial terms in Sage and supporting working documents to enable accurate billing and revenue recognition.

• Establish and maintain client/project codes and related setup for assigned business units.

• Validate contract pricing and update fee structures in billing documentation and processes as contract terms change.

• Execute client billing activities accurately and on schedule, in accordance with contract terms and internal policies.

• Prepare and issue client invoices with complete, accurate supporting documentation/back-up and coordinate internal review/approval prior to release as needed.

• Maintain detailed billing files and tracking to ensure billings do not exceed approved budgets and/or purchase orders.

• Recognize and record revenue/cost in accounting system in accordance with current revenue/cost recognition policies; ensure work is accurate, complete, and properly supported.

• Monitor billings in progress, research discrepancies with business partners, and resolve or escalate issues with appropriate documentation.

• Partner with Program Management and clients on invoice questions, approvals, contract updates, and other items that impact billing and revenue recognition.

• Identify when contract scope or pricing changes require a change order; communicate needs and implications to business partners and clients.

• Work with Program Management and clients to address aged outstanding invoices, support dispute resolution, and provide documentation to accelerate payment.

• Maintain records of routine accounting transactions and ensure processes are documented, compliant, and appropriately controlled.

• Maintain organized supporting documentation (emails, invoices, backups, approvals) aligned to audit and retention expectations.

• Collaborate across Finance and business teams to improve billing and reporting processes (issue resolution, automation, streamlining, and change management documentation).

• Support finance-wide process improvement initiatives and respond to ad hoc client requests, including internal/external audit support.

• Perform other duties as assigned.

Education:

• Bachelor's degree in accounting, finance, business administration, or a related field, or equivalent experience required.

• Strong working knowledge of Microsoft Office products (Word, PowerPoint, etc.)

• Prior experience in SAGE an asset.

Skills & Knowledge:

• Strong organizational skills and attention to detail

• Ability to communicate effectively both orally and in writing

• Ability to collaborate with different business partners and clients

• Basic knowledge of accounting practices and principles

• Strong interpersonal skills

Work Environment:

The work environment characteristics described here are representative of those associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

Physical & Mental Requirements

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• Sedentary physical activity requiring reaching, sifting, lifting, finger dexterity, grasping, feeling, repetitive motions, talking and hearing.

• Visual requirement is for close vision, distance vision, peripheral vision and ability to adjust focus.

• 90% or more time is spent looking directly at a computer.

• Associate is frequently required to stand, walk (or otherwise be mobile).

• Ability to deal with stressful situations a

Work Experience:

• Less than 2 years of experience in billing support, contract administration, contract pricing, or a related field required.

• Working knowledge of contracts administration.

• Communicate effectively orally and in writing.

• Work well in a team environment.

• Strong organizational skills with attention to detail.

• Strong analytical skills to quickly analyze data and situations.

• Strong interpersonal skills.

• Strong problem-solving skills to work through difficult tasks.

• Perform tasks with high accuracy and thoroughness.

• Sound decision-making to achieve goals.

• Resourceful in pursuing and recommending new ideas and procedures.

• Implement processes resulting in satisfactory audit practices.

• Proficiency with Microsoft Excel, Word, and Outlook.

• Strong computer skills to operate effectively with company systems and programs.

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Accessibility Policy

Cencora is committed to fair and accessible employment practices. When requested, Cencora will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.

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