Procurement Analyst

Our client, a Commerical Banking company, is looking for a Procurement Analyst for their Toronto, ON/Hybrid location.
Responsibilities:

• Receive and process requests for technology goods and services.
• Consult with clients providing alternative solutions ensuring client standards, policies and guidelines are followed.
• Work with external suppliers on large requests to achieve cost reductions.
• Work with internal business partners and external suppliers to ensure appropriate delivery of technology goods and services (e.g., computers, printers, monitors accessories).
• Validate, resolve issues/concerns and process invoices ensuring proper documented audit trails are maintained for services not requisitioned through client electronic purchasing system.
• Provide input to fiscal planning process based on previous trend analysis and planned initiatives/projects identified through consultation with assigned portfolios.

• Line Of Business: Asset Management
• How many years of experience 1-2 years of experience supporting procurement and/or asset lifecycle management.
• Service Excellence--Ability to understand customer needs and expectations, provide excellent service in direct and indirect manner, and fulfill customer expectations.
• Relationship Management--Ability to establish and build healthy working relations and partnerships with clients, vendors and peers.
• Process Management--Ability to understand, monitor, update or enhance existing business or work process.
• Oral Communications--Ability to express oneself and communicate with others verbally; recognizing that verbal communication is more than just language - it includes tone, style and structure.
• Consulting--Knowledge of approaches, tools, techniques and roles and responsibilities in providing technical or business guidance to clients within and outside own area.
• Interpersonal Relationships--Knowledge of approaches, tools and techniques for working with individuals and groups in a constructive and collaborative manner.
• Written Communications--Ability to produce a variety of business documents that demonstrate command of language, clarity of thought and orderliness of presentation.
• Problem Solving--Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems.
• Understanding the difference between capital versus operating expense budgets to ensure appropriate funds are available.
• Explaining basic accounting principles when reporting on expenses.
• Assessing the best approach to correct vendor billing based on the supported LOB and restrictions related to vendor processes.
• Developing expense management reporting following established transit plans.
• Taking corrective action to follow up on billing and asset receipt discrepancies.
• Processing client requests in the prescribed manner, ensuring accuracy of allocated charges.
• Providing explanations to clients may fail to satisfy their concerns and they must be referred to a more senior staff member.
• Procurement analyst is responsible for managing 50+ Technology asset requests in the Service Now queue for IMAC, Refresh and Project activities for over 40,000 employees across client.
• This involves a detailed review of client computer requirements via Service Now ticket or email.
• Validation of client information and a thorough understanding of allocation principles prior to placing an order in PeopleSoft (procurement tool).
• Managing the request from procurement to delivery ensuring customer, vendor and onsite contacts are notified and tasks are completed promptly.
• Ability to handle multiple tasks and communications including technology purchases, client inquiries, supply change management, vendor ETA’s, Service Now queue and mailbox management.
• Fast paced environment with an unlimited supply of work, requiring continuous client focus, product knowledge and attention to details.
• 1-2 years of experience supporting procurement and/or asset lifecycle management.
• Strong knowledge of ServiceNow, specifically ticket management.
• Basic Excel knowledge.
• Understanding of technology geared towards desktop assets.
• Experience with purchasing tools such as Coupa. Equivalent tools would also be considered.
• Prior experience working within an FI or highly regulated industry. Strong asset.
• Experience working with multiple stakeholders, including internal parties and third-party vendors.
• Strong attention to detail and accuracy.
• Excellent organizational and coordination skills.
• Ability to manage multiple requests and priorities simultaneously.
• Strong problem-solving and discrepancy resolution skills.
• Effective written and verbal communication skills.
• Ability to work independently and collaboratively within a team environment.

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities