Procurement Agent

Department: 11711 Enterprise Corporate - Security Technology Status: Full time Benefits Eligible: Yes Hou rs Per Week: 40 Schedule Details/Additional Information: Typical working hours are M-F 0800-1700, some off shift work may be needed on occasion to support department needs Pay Range: $25.30 - $37.95 It's More Than a Job, It's a Calling! Position: Procurement Agent Location: Carolinas Medical Center; Charlotte, NC. Full Time; 1st Shift ~Monday-Friday, 8am-5pm Essential Functions Completes daily Procurement Requisitions for products and services received from departments and/or assigned commodity groups. Audits and reviews as the final gatekeeper of purchase transactions to ensure the purchase has received approval and is appropriate. Uses departmental standards and judgment to review factors including appropriate method of purchase, dollar value, purchase quantity, unit of measure, etc. Utilizes the most appropriate method of order processing to gain maximum efficiency and throughput. Follows established guidelines for order transmission type (EDI, phone, etc.). Follows policies and procedures that ensure the most cost-effective methods of procurement. Reviews all non-file purchase order lines and ensures sufficient information has been entered. If insufficient information has been provided, follows up to obtain additional information. Processes orders to meet delivery expectations of internal departments by ensuring orders are sourced and requested in a time-appropriate manner. Ensures that scheduled arrival of products or services coincides with requested delivery date. Provides follow-up on orders by reviewing appropriate reports (expediting / open orders) and supplier confirmations. Reviews open orders and provides notification to internal departments of delays in delivery. Works with departments to obtain substitute products, if required. Provides outstanding customer service by treating internal and external customers in a friendly, courteous, helpful, and considerate manner. Responds to voicemails and emails within 24 hours. Resolves invoice discrepancies and matches exceptions ensuring prompt and accurate payment to vendors. Establishes relationship with Accounts Payable, Receiving, and Contracting to resolve match exceptions. Manages return to vendor process by coordinating with departments and vendors. Follows through until credit is received for returns. Maintains strategic relationship with vendors to gain information and solve problems concerning supplies, invoices, deliveries, substitutions, pricing, and billing discrepancies. Ensures that contracted price is paid for products and services and identifies savings opportunities. Physical Requirements Standing, walking, sitting, bending, reaching with arms, finger, and hand dexterity, talking, hearing, seeing, lifting, carrying, pushing and or pulling. Education, Experience and Certifications Bachelor's degree in Business Administration or related field with 1 year Procurement experience; 3 years of directly related experience in professional Procurement environment will be considered in lieu of degree. Previous Procurement or customer service-related work required. Experience in healthcare or university Procurement preferred. Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview. About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.