Premium Accounting Collections Representative

Integrity. Care. Trust. Compassion. Expertise.
Do these words resonate with you? 
These values of Builders culture create success in all we do. We strive to provide deeply supportive partnerships to our customers, agents, and each other.  

Builders is proud to be named among the Great Places to Work.  Our award-winning culture has earned top marks in Company Direction, Employee Appreciation, Work-Life Balance, Leadership, and Compensation and Benefits. Our strong culture keeps us Built Strong in a forever-changing world, and our AM Best A Rating is evidence of our financial strength.

Position Summary

The Premium Accounting Collections Representative (PACR) is responsible for conducting research and analysis, meticulously preparing for calls, and investigating policy debt in accordance with established policies. Utilizing a suite of professional communication tools and strategies, the PACR provides service to policyholders and independent agents, while actively facilitating debt recovery initiatives.

Responsibilities

• Research and address customer service inquiries from both policyholders and agents. Investigate all aspects of delinquent accounts to ensure comprehensive understanding and appropriate action.
• Review aging detail on a daily basis, follow-up on delinquent accounts, and make notation of policy status, including suspension of account activity and scheduling for follow-up actions.
• Process cancellations, reinstatements, non-renewals, affinity memberships, and agency-based cancellations based on financial merits and company policies.
• Establish and monitor pay plan schedules and promissory notes to facilitate timely payments.
• Provide oversight of recommended external collection efforts, including processing and organizing all incoming and outgoing correspondence with collection agencies/attorneys, with insightful review and recommendations.
• Monitor bankruptcy accounts on a regular basis and coordinate collection agency activities, providing necessary support and resources.
• Track and analyze collection effectiveness to inform strategic decisions and optimize outcomes.
• Prepare and maintain collection spreadsheets and monthly reports to ensure accurate record-keeping and reporting.
• Provide monthly analysis of cash recoveries by region to identify trends and opportunities for improvement.
• Draft professional business letters, within company guidelines, for dunning, settlement, and account summary purposes to maintain effective communication and uphold professional standards.
• Contribute to ongoing process improvements and initiatives aimed at cost containment and operational efficiency.
• Perform other duties as assigned.

Qualifications

• Bachelor's degree in Accounting, Finance, Business Administration or a related discipline; or equivalent combination of education and/or experience
• Skill in verbal and written communication, with a focus on fostering positive interpersonal relationships, building rapport, delivering professional customer service and exhibiting polished phone etiquette
• Knowledge of the company’s client billing systems and expertise in aged receivables recovery processes
• Skill in negotiation with the ability to maintain professionalism and exhibit tact and diplomacy in challenging situations
• Proficient in time and organizational management, exhibiting attention to detail; capable of managing multiple tasks, ensuring precision and thorough completion  
• Knowledge spanning technical, programmatic, and departmental areas; knowledge of the Fair Debt Collection Practice Act (FDCPA) guidelines
• Proficiency in business to business (B2B) collection recoveries
• Proficient in Microsoft Office Suite, particularly Excel, and adeptness in learning new custom applications

Let’s talk benefits!

• Competitive Salary
• Bonus Structure
• Profit Sharing
• Medical, Dental, Vision Insurance
• Employer Paid Short Term Disability
• Employer Paid Long Term Disability
• Employer Paid Life Insurance
• Voluntary Life Insurance
• 401K with Company Match
• PTO 

About Builders

Builders is a mid-sized mutual with remarkable strengths. Rated A by AM Best, Builders has forged rock-solid financial strength and a reputation for reliability and fairness in fulfilling our promises to customers. Kind, collaborative, and customer-centric, our experienced and passionate teams foster a rewarding atmosphere of excellence, trust, and mutual respect, meriting the “Culture Excellence” honors from Top Workplaces. Flexible and highly personal, our experts leverage deeply supportive partnerships with knowledgeable independent agencies to drive better services and protection for policyholders.

Our financial excellence, amazing people, and powerful partnerships build outstanding outcomes and peace of mind for our agents and their clients. This is what we mean by Insurance Built Strong®.

Builders Insurance Group is an Equal Opportunity Employer. We welcome applicants from all walks of life and don't discriminate based on any protected status. Join us in creating a diverse and inclusive workplace!