Credit and Collections Analyst
Dillon Supply • Raleigh, North Carolina • Full Time
Posted on Wed, Nov 11, 2026
- Review customer credit applications and analyze business credit to assess creditworthiness.
- Monitor and evaluate credit limits based on payment behavior, credit reports, and financial stability.
- Assess and process order release requests timely.
- Manage the collection process for overdue accounts, ensuring timely payment collection via email, phone calls, or other communication methods.
- Update accurate account information including ship to locations and customer contacts.
- Coordinate with the sales team to address any customer disputes or issues impacting collections.
- Reconcile customer accounts, ensuring all payments are correctly applied and discrepancies are resolved.
- Review aging reports and prioritize accounts based on payment due dates and customer risk.
- Act as the primary point of contact for customers regarding payment inquiries and credit-related issues.
- Work closely with internal departments (sales, finance, etc.) to resolve customer concerns while maintaining strong business relationships.
- Maintain accurate records of all customer communications, payment agreements, and collection actions.
- Bachelor’s degree or equivalent work experience.
- 2+ years of credit and collections experience preferred.
- Strong knowledge of risk analysis and the collections process.
- Strong understanding of credit reports and payment terms.
- Experience with ERP systems and collections software (Epicor P21 and Cash Collect a plus).
- Customer payment portal experience is a plus.
- Commitment to accurate data entry and account maintenance.
- Ability to navigate multiple systems simultaneously with accuracy and efficiency.
- Comfort working in a metric/KPI-driven environment with accountability for collection goals, aging targets, and credit review turnaround.
- Excellent written and verbal communication skills, with professionalism in difficult conversations.
- Ability to maintain strong customer relationships while enforcing credit policies professionally.
- Proven analytical and critical-thinking skills.
- Strong time-management skills and ability to meet deadlines.
- Ability to work independently and as part of a team.
- Strong attention to detail with a proactive, results-oriented work style.
- Project management capability.
- This job description is not intended as a complete list of all job duties. The incumbent may be required to perform other duties and tasks as assigned.
AuditFriendly salary estimate
The employer did not post a salary for this role. Based on AuditFriendly's salary intelligence model (comparable live postings, role, seniority, and location), we estimate base pay of $52,000–$63,000 per year (median ~$55,000). This is an AuditFriendly estimate, not an employer-provided figure.
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What the data says about this job
- Advertised pay for Collections Specialist: a median of $57,500 across 335 priced postings. Explore the market
Measured from employers' own postings and public filings. How we measure