Credit and Collections Analyst

Pay Range: $25.00hr - $30.00hr

Job Overview:

The Credit and Collections Analyst will manage credit and collection activities for assigned customer accounts receivable portfolios. This position will interact with external and internal customers to maximize sales, positively impact cash flow, minimize bad debts, and help reduce days sales outstanding for the company.

Responsibilities:

• Manage assigned accounts receivable portfolio end-to-end from account set up to cash collections.
• Work through dispute management with customers where necessary to create a positive outcome for both the customer and the organization.
• Perform collection activities including calling customers, sending statements, sending reminder notices and invoices, and taking customer payments.
• Process credit applications and approve or recommend credit limits.
• Review sales orders on credit hold for approval from hold.
• Perform accounts receivable account reconciliation and dispute management.
• Process credit card transactions and monitor monthly auto-pay activity.
• Maintain contact with customers via telephone and email.
• Log all customer contacts and collection activities into the collection software system.
• Liaise between applicable business units, the Order-to-Cash team, and the customer to ensure a smooth process flow while maintaining high customer service.
• Manage risk by creatively driving win-win situations between the organization and customers.
• Consistently improve productivity and efficiency through process improvement initiatives, time management, and change management.
• Perform all other duties as assigned.

Qualifications and Skills:

• 1-3 years of related experience in credit and collections and customer service showing increasing responsibilities.
• Experience handling both inbound and outbound calls.
• Portfolio management experience in a publicly traded company with significant end-user sales activities.
• Strong analytical, math, and account reconciliation skills.
• Experience with Oracle, NetSuite, Salesforce, and GetPaid preferred.
• Expert-level ability in Microsoft Office, Google Sheets, Docs, and Slides.