Payroll Supervisor, North America

The dedicated Payroll Supervisor will lead a team to ensure the accurate and timely processing of payroll for over 55,000 employees across NOAM. This role involves leading and supporting high-volume, multi-state payroll operations across a large enterprise organization, ensuring accurate payroll processing and compliance with federal, state, and local regulations.

This role is not hybrid/remote and will report to Sherwin-Williams Hinckley Industrial Parkway located at 4770 Hinckley Industrial Pkwy, Cleveland, OH 44109. 

Because this role involves access to confidential financial information, the Company has determined that a review of criminal history is necessary to protect the business and its operations and reputation and to provide similar protections for its clients and potential investments.

CORE RESPONSIBILITIES AND TASKS                                                                 

• Supervise Payroll Team Members to ensure accurate and timely end-to-end payroll processing for over 55,000 employees, while adhering to all government reporting requirements for earnings, deductions, and taxes in a fast-paced, multi-state environment.
• Support Payroll Processing by providing proactive payroll assistance where needed and provide backup support to the team and Payroll Manger.
• Partner with regional HR, SBS, and accounting/finance staff to harmonize, problem solve and streamline pay policies and procedures, ensuring compliance with timekeeping, payroll processing, and governmental reporting requirements.
• Review and approve the work of Payroll team members to ensure data accuracy and compliance with payroll processes, procedures, offering support and expertise.
• Serve as an escalation point for complex payroll questions, resolving issues by examining root causes and providing expert guidance.
• Design, deliver, and maintain payroll training programs, standard operating procedures, and job aids to drive consistency, accuracy, and compliance across payroll operations.
• Serve as a subject matter expert and trainer for payroll processes, systems, policies, and regulatory requirements, ensuring team readiness and knowledge retention.
• Promote a culture of continuous learning by providing regular feedback, coaching, and professional development opportunities for payroll staff.
• Facilitate onboarding and cross-training initiatives to build a versatile, high-performing payroll team capable of supporting business continuity and organizational growth.
• Manage the ServiceNow case system.  Complete bi-weekly metrics reporting, summarizing data and payroll cases to create solutions for continuous improvement and correcting deficiencies.
• Drive process improvement initiatives by driving best practices, creating, and updating standard operating procedures.

POSITION REQUIREMENTS 

Required:

• Bachelor’s degree, in lieu of a bachelor's degree, candidates must possess 7+ years of progressive payroll experience
• 5+ years of payroll experience supporting payroll operations across multiple states within a large, complex enterprise organization.
• 3+ years of people leadership and supervisory experience managing payroll teams and operations.
• Experience working with various enterprise payroll platforms such as Dayforce, Workday, WFM, Oracle, or similar solutions.
• Experience with knowledge of all aspects of payroll processes and related systems, including garnishments, unions, benefits, taxes, time & attendance collection for multiple countries (regional exposure).
• Experience in multi-jurisdictional payroll processing, payroll tax compliance, and payroll controls in a high-volume environment.
• Experience partnering with cross-functional stakeholders including Human Resources, Finance, Tax, Compliance, and Information Technology. 
• Must be legally authorized to work in the United States without sponsorship now or in the future for employment visa status
• Must be at least eighteen (18) years of age

Preferred:

• CPP Certification
• Bachelor’s degree in accounting/finance or business administration

• Experience leading payroll transformation initiatives, process standardization, and technology enhancements.

• Project management experience

• Experience with enterprise payroll platforms such as Dayforce, Workday, SAP, Oracle, or similar solutions.

• Experience supporting payroll operations across multiple countries within North America. 
• Additional language skills would be an advantage
• Experience working for a global and diverse company 

• Experience leveraging AI Automation, Power Automate, Power BI