Payroll Specialist 2

Pay rate range - $30/hr. to $33/hr. Schedule: Fully onsiteJob Description:KEY RESPONSIBILITES/REQUIREMENTS:Key Responsibilities · Fulfill day-to-day functions of the payroll service team including but not limited to: Kronos timecard maintenance, Workday HRIS data integrity, accurate payroll process management via UltiPro, time accrual management and auditing of data sets between various payroll source systems · Ensure Client company representatives utilize appropriate processing procedures within federal, state and local compliance regulations · Effectively manage relationships within defined SLAs while providing on-going reclientrch, resolution, product support and a superior customer experience to workers, HR, accounting, retirement program and benefits administrators, as well as payroll and timekeeping vendors · Act as the Level 2 Customer Experience team for payroll related inquiries submitted via Service Request ticketing system, phone and other various channels (inc. team email box management) · Evaluate processes and procedural documents for increased efficiencies and opportunities for continuous improvement · Manage leaves of absence and calculation of supplemental benefit payments · Support Sr. Payroll Analysts in delivering high-quality results to payroll customers · Support reoccurring and ad hoc reporting including production of basic to intermediate reporting to various internal and external stakeholders · Support various project initiatives including collection of user requirements for system enhancements and solutions · Support periodic and cumulative audit processes for monthly, quarterly and annual activities · Other duties as assignedQualifications: · Demonstrated performance as NASSC Tier 1 Agent will be accepted in place of the below qualifications · 3+ years of US & CAN work experience in a payroll role, preferably in a 3rd party payroll or shared service environment · 2+ years in customer service related field and ability to demonstrate strong customer relationship skills · Experience with top tier payroll and HRIS systems (UKGPro [UltiPro], UKG WFC [Kronos], UKG WFD [Dimensions] Workday or similar) · Ability to troubleshoot and resolve requests using pre-defined and creative solutions · Expertly interpret, create and present a variety of instructions furnished in written, oral, and diagram or schedule form · Produce measurable results in a collaborative team environment as well as independently to manage time and priorities while achieving defined personal and team goals · Payroll audit, control, quality assurance and/or tax management experience · Payroll accounting experience including GL posting, accruals and reconciliation of payroll expenses · Demonstrate intermediate knowledge of Microsoft Office Products, specifically Excel, Word and PowerPoint · APA Fundamental Payroll Certificate (FPC) or Certified Payroll Professional (CPP) designations preferred · Bachelor's degree preferredKey Results Areas · Support Payroll Accuracy SLA at or above current SSC requirements · Support payroll team Service Request Ticket resolution SLA at or above current SSC requirements · Ensure key quality control activities are completed according to established schedule and guidelines · Support team projects and continuous improvement initiatives