Job Summary

As the Payroll Lead, you will aid in our full cycle payroll process with a focus on the US. This role will be responsible for the collection, organization, & maintenance of company hires, beginning with initiating and completing the new hire onboarding workflow. They will be the first and main line of contact with retail stores & corporate employees, managing day-to-day payroll inquiries and functions, including processing promotions, terminations, and other personnel changes. This role will lead US bi-weekly pre & post payroll processing, help maintain various internal and external vendors, auditing, invoice payments, year-end reporting, year-end tasks, and special projects. This role will also provide back-up support for Canadian payroll processing. 

Job Responsibilities

• Manage workflow & processing of bi-weekly Payroll
• New hire Onboarding
  • Communication with retail stores pertaining to employee onboarding – pulling from email and follow up on outstanding issues
  • Launch onboarding, follow up & finalize process in ADP
  • Creating and maintaining digital employee file folders
• New hire data entry into HRIS & Payroll system
  • Maintaining accurate data integrity
  • Actioning & organizing employee promotions, transfers, & general updates
• Process employment status changes for US population
• Process terminations in system – keeping in compliance with final pay states
• Aiding in various payroll reconciling & preview processes, including ADP data audits, to ensure payroll is processed accurately and timely
• Focus on SOPs & process - creating new & elevating current Payroll/HR processes
• Maintain US tax & payroll compliance within our 25+ US states
• Provide excellent customer service experience daily to all levels of internal & external customers
• Maintain, update & format Excel Payroll Reports on a daily, weekly, bi-weekly bases.
• All other duties or projects as assigned

Key Performance Indicators (KPIs)

• Excellent customer service to all internal and external customers
• Accurate data integrity and processing of employee changes
• Timely & accurate processing of Employee paperwork
• Successfully onboarding new hires within days of hire

Requirements

Education

• Advanced Diploma or Bachelor’s degree in Business Administration, Human Resources, Finance or Accounting.

Experience & Skills

• 3+ Years of full-cycle US Payroll experience with progressive mindset
• Experience in the retail industry and office environment preferred
• Exposure to Canadian Payroll is strongly recommended but not required
• ADP Workforce Now, or similar Payroll system experience
• Strong verbal and written communication skills with ability to comfortably communicate with individuals at all levels of the organization.
• Highly organized with strong attention to detail & ability to multitask
• Must be able to handle confidential & sensitive information professionally and discreetly.
• Strong time management, analytical & problem-solving skills
• A commitment to providing outstanding customer service
• Program experience required: MS Excel, Word, Outlook
• Ability to meet deadlines, prioritize tasks & maintain high integrity & business ethics
• Positive, professional, and energetic demeanor
• Must be an ambassador of the L’Occitane brand                                                                                                       

What We Offer

• Comprehensive benefits package
• Annual discretionary corporate incentive bonus
• Competitive paid parental leave
• Generous employee discount to use on all your favorite L’Occitane en Provence product

All Applicants:

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